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Hybrid Designs PLC (RIDE) – Vacancy Announcement

Vacancy Announcement – Hybrid Designs PLC (RIDE)

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Hybrid Designs PLC (RIDE) would like to invites competent and interested candidates for the following positions.

Position 1: Marketing Head

Job Summary:

Marketing Head is responsible for planning, organizing and leading, coordinating, and facilitating the Marketing and Sales operations of the company. He/she must be responsible to meet or exceed target sales revenue and, can lead all marketing activities from social media and digital campaigns to advertising and creative projects.

He/she is responsible for developing plans to help establish the company’s brand, allocating resources to different projects, and setting short-term and long-term department goals.

Relying on experience and judgment to plan and accomplish goals and a wide degree of creativity is expected.

Duties and Responsibilities:

  • Develop, manage, and coordinate all sales strategies, and activities of the company.
  • Lead the development and monitoring of brand guidelines and key messages.
  • Conduct regular reviews of the brand and customer targets to increase a brand’s marketplace performance.
  • Review customer feedback and monitor consistency of marketing and sales plan; as well as develop business objectives, growth targets, and brand strategies.
  • Develop channel sales plans and strategies for building/maintaining a robust channel sales pipeline and moving key opportunities through the sales cycle.
  • Maintain key customers and build good relationships in assigned corporate organizations like INGOs, Embassies, GOs, etc.
  • Work with the management team and sales team to develop and maintain a flexible/scalable sales model.
  • Follow the established sales processes of the company and effectively utilize the available sales resources provided by the company.
  • Effectively maintain and keep current customer partner information and sales opportunities in the company.
  • Manage all aspects of qualitative and quantitative market research for technology transport including research regarding product/service awareness, positioning, benefits, and marketing communications.
  • Creates various marketing materials to be used across various media platforms, developing creative concepts for consideration.
  • Develops systems and procedures that enhance the sales performance of the company.
  • Formulates short and long-term marketing and sales plans for the company-designated solutions.
  • Constantly explore, recommend, use, and optimize promotion methods, vehicles, and technologies to engage with various audiences, particularly as part of fully integrated demand generation campaigns.
  • Plan, organize, execute, and manage events including specialized tradeshows, conferences, customer and partner events, industry events, sales training sessions, and other company events.
  • Determine and manage the department budget and deliver marketing activity within the agreed budget
  • Quantifies sales potential, assesses market landscape, evaluates current and future competitors, predicts market trends, and identifies potential opportunities and risks.
  • Reviews expenses and recommends economies
  • Evaluates the performance of employees under her/his direct supervision.
  • Prepares and submits periodic reports to the CEO and undertakes other duties as assigned by him/her
  • Performs other assigned tasks within the overall scope of his/her role.

Our values:

  • Neutrality
  • Loyalty
  • Teamwork 
  • Being Positive 
  • Respecting others
  • Transparency
  • Creativity 
  • Independence

Reports To: Call Center Line Manager

Department: Operations

Qualifications:

  • MA/BA/in marketing & Master of Business Administration (if any) or other related fields.
  • Fluency in English and Amharic, both written and verbal.
  • Ability to use Microsoft Office programs including Excel, Word, Outlook, and PowerPoint in a professional way.
  • Excellent organizational and time-management skills
  • Knowledge in Automotive & Vehicles.
  • Skills and Competencies:
  • Technology transportation awareness
  • Advanced marketing and sales skills
  • Advanced customer services skill
  • Advanced computer literacy
  • Confidence
  • Emotional Intelligence
  • Strong interpersonal and communication skills & organizational skills

 Abilities:

  • Excellent interpersonal and communication skills both written and verbal.
  • Self-starter with the ability to work with minimal supervision.
  • Good organizational, multitasking, and time-management skills.

Work Experiences:

  • At least, above 12 years of working experience in a Marketing Manager position.
  • Excellent communication skills and interpersonal skills and the ability to deal with people.
  • Proven administrative and IT skills, and an ability to maintain accurate records.

 Required Training:

  • Training in the field of Marketing & Management (if any).
  • Physical and personality traits required:
  • Flexible and able to work well under pressure
  • Capable of working collaboratively with team members to achieve objectives.

Workplace: Addis Ababa

Position 2: Call Center Operation Supervisor

Job Purpose:

  • In charge of the general operations of the call Center, making sure it runs smoothly, cleanly and meets any sales goals. Plan and promote the daily schedule of employees and the business, coordinate and discipline employees, make sure the call Center is fully staffed, clean, and in proper working order, create and maintain a smooth working environment, and coordinate with and report to senior management of RIDE Hybrid Designs PLC.
  • Perform any other related duties as assigned by line manager.
  • Essential Duties & Responsibilities:
  • Organizes and directs, develops, and trains call Center staff,
  • Supervise the day-to-day activity of respective call centres operation and measures KPIs like inbound calls, call waiting, and call abandonment,
  • Develop a teamwork spirit in the call centres and boost the performance of a team,
  • Implement and monitor call center policies and procedures,
  • Execute work-force management planning, e.g. scheduling of shifts etc
  • Facilitate issue-resolution whenever required
  • Devise ways to optimize procedures and keep staff motivated
  • Prepare periodical daily, weekly and monthly performance and other KPI reports to respective department as per reporting template.
  • Proven experience as call centre supervisor or similar supervisory position

Our values:

  • Neutrality
  • Loyalty
  • Teamwork 
  • Being Positive 
  • Respecting others
  • Transparency
  • Creativity 
  • Independence

Reports To: Call Center Line Manager

Department: Operations

Job Requirements

Excellent organizational and leadership skills Ability to work under pressure

Minimum Requirements For The Job:

Qualification

Bachelor degree in the field of economics/business administration or equivalent experience.

Knowledge, Skills & Abilities

  • Exceptional leadership and management capabilities
  • Strong analytical and communications skill-set
  • Ability to interface with and persuade customers
  • Result oriented, problem solver with a high level of energy
  • Ability to inspire, motivate and develop other team members
  • Strong team-player

Required Training:

 Training in the field of Call Center and related, (if any).

Workplace: Addis Ababa

Deadline: August 10, 2023

How to Apply

Interested candidates who meet the required qualifications are invited to submit an updated CV and cover letter explaining their motivation and why they are suited for the post.

Applications should be sent via email (info@hybriddesignsplc.com ) and mentioning the position applied for and the applicants have to apply until August 10th, 2023

 We only accept applications sent via info@hybriddesignsplc.com

Female applicants are highly encouraged to apply

Remind this:

  • Read the vacancy announcement carefully.
  • Check the vacancy details with eligibility.
  • Prepare your CV or Application Details.
  • Finally, apply as instructed by the authority.

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Hybrid Designs PLC (RIDE) – Vacancy Announcement
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