Vacancy Announcement – ABH Partners PLC (Washington Medical Center)
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Background
Washington Medical Center (WMC) is a specialized secondary care health facility managed and staffed by Ethiopian, American and other visiting doctors who are committed to provide quality & affordable health care for residents of Addis Ababa including the international community.
The company is owned and managed by a group of physicians who have decades of experience in healthcare service and management with training and exposure to western standard healthcare and training.
The medical center is born as a result of the shareholders’ deep understanding of the demand for high quality healthcare service in Ethiopia and their deep commitment to contribute what they can towards meeting that. It opened its doors for service in January 2015. It has since become one of the best and the biggest medical centers operating in Addis Ababa serving more than 120,000 patients in just five years.
Currently, the center is primarily an internal medicine specialty center which provides a 24hours service using US and Ethiopian trained doctors. Sub-specialty services of internal medicine such as cardiology, neurology, nephrology, hematology, oncology, endocrinology, infectious diseases and travel medicine are among other disciplines for which the consultant physicians are available. The center will continue to mobilize competent doctors from Ethiopia and abroad to join hands to expand its service even further. The medical center would also be a multi-specialty service center before being upgraded to a full blown tertiary care hospital and medical school.
ABH Partners PLC would like to invites competent and interested candidates for the following positions.
Position 1: Junior Customer Service Representative
Required number: Twenty (20)
Place of Work: Addis Ababa
Employment Type: Full Time
Starting Date: Immediately after contract agreement concluded
Duties and Responsibilities:
- Receive and lead clients according to their requests.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support
- Create and maintain reports on customer interactions
- Encourage customers to complete satisfaction surveys
- Make recommendations to managers to improve customer experience
Job Requirements:
- Bachelor’s Degree in any related field of study
- Having an experience is advantageous
- Proven experience of customer service
- Excellent organizing abilities
- Great attention to detail
- Good analytical and problem solving skills
- Computer literacy is desirable
Other Skills:
- Communication Skill
- Analytical skill
- Customer handling skill
Workplace: Addis Ababa
Qualified Applicants can apply through the link: https://ethiotalent.com/job-detail/64
Deadline: July 12, 2023
Position 2: Junior Nurse
Required number: Twenty (20)
Place of Work: Addis Ababa
Employment Type: Full Time
Starting Date: Immediately after contract agreement concluded
Duties and Responsibilities:
- Identify patients’ care requirements focus on their needs and act on them
- Nurture a compassionate environment by providing psychological support
- Resolve or report on patients’ needs or problems
- Prepare patients for examinations and perform routine diagnostic checks (monitor pulse, blood pressure and temperature, provide drugs and injections etc.)
- Report to the head nurse or the person in charge about any damaged patient room equipment’s or working instruments
- Monitor and record patient’s condition and document provided care services
- Treat medical emergencies
- Administer workloads
- Follow care regulations and standards
- Work within and cooperate with a multidiscipline
Job Requirements:
- BSC degree in Clinical Nursing or related field of studies
- A minimum of one-two years hand on experience experience is an advantage
- Practice with Kindness, ethics and Honesty to give the best and complete nursing care possible
- Familiarity with professional and technical emerging knowledge
- Problem solving skills and ability to multi-task
- Compassionate with good communication skills
- Excellent teamwork skills
Other Skills:
- Good communication skill
- Problem solving skill
Workplace: Addis Ababa
Qualified Applicants can apply through the link: https://ethiotalent.com/job-detail/65
Deadline: July 12, 2023
How to Apply
Interested and qualified applicants can apply online through:
For position:
Application Form – Junior Customer Service Representative
Application Form – Junior Nurse
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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