Vacancy Announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Amhara Bank SC invites competent and qualified candidates for the following positions.
Position 1: Customer Experience Officer
Vacancy Number: ABa/EVA/067/23
Category: Head Office
Posted Date: 06/11/2023
DeadLine: 10/11/2023
Place of Work: Addis Ababa
Employment Type: Full-Time
Career Level: Mid Level ( 2+ – 5 years experience)
Company Profile:
Amhara Bank S.C. is very young in Business life and it has been operating with an aggressive momentum since joined the financial sector with more than 5,000 energetic employees, and visionary leaders with more than 287 branches so as to achieve its vision “To be leading and game-changing Bank in Africa”. The Bank would like to invite qualified and competent applicants to apply for the following vacant post.
Essential Functions:
Job Position: Customer Experience Officer
Purpose of the Job: To promptly respond to customer needs/complaints and provide appropriate solutions to ensure customer satisfaction.
Generic Functions:
Mentor and enable staffs below his /grades towards achieving their effective performance;
Participate in developing, reviewing and implementing policies & procedures, plan /budget, performance report of the division;
Provide services as per the service level agreement;
Contribute to the bank’s profitability as per the target set;
Engage in teamwork, collaboration, and transparency work practices;
Adhere to internal control system and risk management program of the Bank;
Specific Functions:
Actively part in development and implementation of a service quality improvement strategy for branches
Identify customer needs and take proactive steps to maintain positive experiences;
Analyze customer feedback on product ranges and new releases, as well as preparing reports;
Undertake and analyze customer satisfaction survey results;
Conduct mystery shopping activities to identify customer service related flaws;
Undertake channel audit activity from the perspective of service efficiency;
Perform other duties as required.
Job Requirement:
Qualification: BA in Banking & Finance, Accounting, Business Administration, Economics, Management, and any other related fields.
Work Experience: Three (3) years of relevant banking experience of which one year on officer position.
Position 2: Internal Controller (Under Digital Banking Operation Department)
Vacancy Number: ABa/EVA/067/23
Category: Head Office
Posted Date: 06/11/2023
DeadLine: 10/11/2023
Place of Work: Addis Ababa
Employment Type: Full-Time
Essential Functions:
Job Position: Internal Controller (Under Digital Banking Operation Department)
Purpose of the Job: To guide/run the operation of the Digital Payment Reconciliation & settlement unit in compliance with Digital Banking Procedure and ensure timely settlement & reconciliation of MB, Mobile Money, and Card-related Digital Transactions.
Generic Functions:
Ensure that the funds loaded onto Prepaid cards match with the face values of the cards as well as the loading of the funds onto cards on system;
Follow up the timely rectification of any discrepancy related to the loading and unloading of funds, posting and balancing of the pool account, ;
Follow up the timely rectification of any discrepancy related to the loading of funds, and posting to the pool account;
Specific Functions:
Check the proper authorization and registration of personnel who access the Card Issuance Centre weekly.
Check the inventory related to card production machines and any other available spare parts, tools and related maintenance items monthly; and
Follow and receive the test cards from the Manager of the Card Production and distribution team and destroy them.
Check the pre-arbitrage/arbitrage chargeback/pre-compliance and appeal transactions and keep the files under his/her custody for further reference. Perform other duties as required
Job Requirement:
Qualification: BA in Banking & Finance, Accounting, Business Administration, Economics, Management, and any other related fields.
Work Experience: Three/3 years of relevant banking experience of which One/1 year on officer position
Note:
Female applicants highly encouraged
Only shortlisted candidates will be communicated
Hard copy or physical applications will not be accepted
The Bank has the right to cancel the post
How to Apply
Interested applicants fulfilling the above requirements are invited to apply within five (5) Consecutive days from November 6, 2023 to November 10, 2023 via https://vacancy.amharabank.com.et/
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