Dashen Bank SC – Vacancy Announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Dashen Bank is one of the most renowned leading financial giants in the industry. Dashen Bank has received several accolades for its operation and financial achievements. Dashen is also known for introducing breakthrough technologies to the financial industry.
Headquartered in Addis Ababa, Dashen Bank operates an extensive network of over 900 branches, nine dedicated Forex Bureaus, more than 1,100 ATMs, and over 2,000 Point-of-Sale (POS) terminals nationwide. The bank has established partnerships with major electronic payment brands such as American Express (AMEX), VISA, MasterCard, and UnionPay. It also collaborates with prominent money transfer operators, including Western Union, MoneyGram, Transfast, Ria, World Remit, EthioDash, and Mamy Money Transfer.
Dashen Bank SC would like to invites competent and interested candidates for the following position.
Position 1: Contact Center Agent
Academic and Professional Qualifications
Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
BSc. Degree in Computer Science, IT, Information Systems
Experience
Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers.
Technical Competencies:
Knowledge of customer relationship and service quality management.
Good understanding of customer care service standards or benchmarks.
Knowledge of Banking product and and services.
Knowledge of customer relationship and service quality management.
Knowledge and experience in modern sales and marketing practices in financial services industry.
Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
Project management skills.
Place Of Work: Addis Ababa
Vacancy Number: DB_EX/HO/034/25
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=926&company=dashenbank
Deadline: March 19, 2025
How to Apply:
Interested and qualified applicants should apply through the Above Application form links, And follow the below guidelines.
Incomplete application will not be considered
Only short listed candidates will be communicated.
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