Dashen Bank S.C – Vacancy Announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Dashen Bank S.C would like to invites competent and interested candidates for the following position.
Position 1: Senior Customer Service Officer – Cash I for Adama District
Job Summary
The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
About You
Academic and Professional Qualifications
Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience
At least four (4) years of banking experience.
Technical Competencies
Understands the basic mechanisms of general financial products and services.
Good knowledge of Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Excel and good command of Microsoft Visio.
Behavioral Competencies
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Place Of Work:
Gewane Branch
Deadline: April 14, 2025
How To Apply
In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=992&company=dashenbank
For Any Enquiry or Support Request
0937319383
Position 2: Customer Service Manager I – Bule Nura Hera Branch
Job Summary
The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Academic and Professional Qualifications
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
Minimum of Six (6) years of banking experience
Technical Competencies
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills.
Behavioral Competencies
Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organisational objectives.
Ability to lead, influence and drive change initiatives in support of business strategies within the branch.
Strong business acumen.
Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.
Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
Strategic thinking and problem-solving skills.
Analytical and creative thinking skills.
Strong persuasion and negotiation skills.
Good customer relationship management skills (internal and external customers)
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Effective stakeholder management.
Place Of Work:
Bole Nura Hera Branch
Deadline: April 12, 2025
How to Apply:
In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=994&company=dashenbank
Incomplete application will not be considered
Only short listed candidates will be communicated.
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