Vacancy Announcement – Dashen Bank S.C
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Dashen Bank SC would like to invites competent and interested candidates for the following positions.
Position 1: Software Development Engineers
DB/ Vacancy- 0176/23
Job Summary
The Software Engineer will be responsible for the design, architecture, and development of in house software solutions, and provide high levels of system support. The Engineer must be able to interpret and articulate business needs and demonstrate competency in providing business solutions.
Academic & Professional Qualification
- Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.
- Banking business knowledge is an added advantage
Work Experience:
- Minimum of six (6) years relevant experience
- At least Six (6) years’ experience as a software engineer with demonstrated success developing a variety of software systems while taking on increasing responsibility for analysis, design, implementation and deployment tasks
Behavioral Competency
- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
- Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.
- Must demonstrate proficiency and possess experience necessary to develop moderately complex software in C#, Java, assembly language, or other selected languages.
- Must demonstrate proficient ability to capture and document software requirements.
- Experience in all areas of the Software Development: including designing, coding, testing, debugging, configuring, and documenting software.
- Experience designing modules for Content Management Systems, particularly for responsive web pages where content areas must dynamically adjust
Deadline: August 20, 2023
Position 2: Recruit Professional -Contact Center – Somaligna
Place of work:- Addis Ababa
DB/Vacancy-0174/23
Job Summary
The Recruit Professional – Contact Centre is responsible for assisting in providing support on receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.
Job Requirements
Academic & Professional Qualification
- Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
- BSc. Degree in Computer Science, IT, Information Systems
- Fluency in Somaligna language (speaking and writing) is required
Work Experience:
Zero (0) year of experience
Behavioral Competency
- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
- Knowledge of customer relationship and service quality management.
- Good understanding of customer care service standards or benchmarks.
- Knowledge of Banking product and services
- Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.
- Knowledge of customer relationship and service quality management.
- Knowledge and experience in modern sales and marketing practices in financial services industry.
- Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
- Project management skills.
Deadline: August 20, 2023
Position 3: Recruit Professional -Contact Center – Afarigna
Place of work- Addis Ababa
DB/Vacancy-0175/23
Job Summary
The Recruit Professional – Contact Centre is responsible for assisting in providing support on receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.
Academic & Professional Qualification
- Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
- BSc. Degree in Computer Science, IT, Information Systems
- Fluency in Afarigna language (speaking and writing) is required
Work Experience:
Zero (0) year of experience
Behavioral Competency:
- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency:
- Knowledge of customer relationship and service quality management.
- Good understanding of customer care service standards or benchmarks.
- Knowledge of Banking product and services
- Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.
- Knowledge of customer relationship and service quality management.
- Knowledge and experience in modern sales and marketing practices in financial services industry.
- Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
- Project management skills.
Deadline: August 20, 2023
Position 4: Senior Customer Service Officer – Cash I-For Jamu Branch under Jimma District Office
Senior Customer Service Officer – Cash I-For Jamu Branch under Jimma District Office
DB/ Vacancy- 0173/23
Job Summary
The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Academic & Professional Qualification
Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Work Experience
At least four (4) years of banking experience
Required Behavioral & Leadership Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Excel and good command of Microsoft Visio.
Language Ability: –
- Ability to communicate in local languages is an added advantage.
Female applicants are highly encouraged to apply.
Deadline: August 19, 2023
How to Apply
1. Interested and qualified applicants should apply through
Use the application link which mentioned under each position.
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)
*Applicants should clearly indicate the cluster they want to apply in their CV/ on the forms link.
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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