Dashen Bank S.C – Vacancy Announcement | Banking Jobs

Vacancy Announcement – Dashen Bank S.C

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Dashen Bank S.C would like to invites competent and interested candidates for the following positions.

Position 1: Customer Service Officer (Maker) for Mekelle IFB Branch

DB/ Vacancy-0279/23

Job Summary:

The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Academic & Professional Qualification:

Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration,Information Technology or any other equivalent fields

Work Experience:

Zero (0) year of experience

Not more than 25 years of age (for external applicants)

Behavioral Competency:

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency:

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Office applications and good command of the core banking system.
• knowledge in Sharia’s law.

APPLICATION FORM – CUSTOMER SERVICE OFFICER

Deadline: December 25, 2023

Position 2: Branch Relationship Officer -For Mekelle IFB Branch

DB/ Vacancy-0278/23

Job Summary:

The Branch Relationship Officer will be responsible for achieving business growth for Retail & MSME/ IFB Banking by providing quality relationship management to new and existing customers at assigned branch. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities

Academic & Professional Qualification:

• Bachelor Degree in business administration, banking, finance, management or related fields.
• Trainings and courses in banking operations (IFB, domestic, credit and international banking operations)

Work Experience:

Minimum of four (4) years successful experience in banking or customer contact role

Behavioral & Leadership Competency:

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency:

• Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products.
• Commercial awareness to understand and apply commercial and financial principles to business thinking.
• Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.
• Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.
• Knowledge of Interest Free Banking (IFB) operations, IFB Deposit & Investment/financing products.
• Knowledge of IFB mode of finance/investments and associated risks.
• Knowledge of Shari’ah principles pertaining to IFB business

APPLICATION FORM – BRANCH RELATIONSHIP OFFICER

Deadline: December 25, 2023

Position 3: Branch Manager Grade I for Mekelle IFB Branch

DB/ Vacancy-0277/23

Job Summary:

The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.

The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.

Academic & Professional Qualification:

Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Work Experience:

Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.

Behavioral Competency:

• Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.
• Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.
• Strong business acumen.
• Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
• Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
• Must be a self-starter, highly organised, and able to work well with people at all levels in the organisation.
• Strategic thinking and problem-solving skills.
• Analytical and creative thinking skills.
• Strong persuasion and negotiation skills.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
• Effective stakeholder management.

Required Technical Competency:

• Understand the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Good command of Microsoft Office package.
• Good command of Core Banking System and other In house software’s
• Project management skills
• Knowledge of Shari’ah principles pertaining to IFB business

APPLICATION FORM – BRANCH MANAGER GRADE I

Deadline: December 25, 2023

Position 4: Manager Grade I for Gobessa Branch under Adama District

DB/ Vacancy-0271/23

Job Summary:

The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Academic & Professional Qualification:

Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Work Experience:

Minimum of Six (6) years banking experience

Behavioral Competency:

• Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
• Creativity and innovation skill
• Action oriented
• Quality focus and attention to detail
• Professionalism and integrity in line with Dashen Bank Values
• Good oral and written communication skills
• Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skill (internal & external)
• Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency:

• Understands the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Project management skills

APPLICATION FORM – MANAGER GRADE I

Deadline: December 25, 2023

Position 5: Director, Environmental, Social and Governance (ESG) Department

Place of Work: Addis Ababa

DB/ Vacancy-0276/23

Summary:

The Director ESG will be responsible for developing and implementing the Bank’s ESG program, ensuring compliance with all relevant regulations, and driving continuous improvement in our environmental, social, and governance practices. The Director, ESG Department will also be responsible for supporting Chief, Transformation Officer on a variety of projects related to Dashen Bank’s Environmental, Social and Governance (ESG) strategies.

The Director is required to contribute insightful, outside-in thinking to enhance the competitive position of the Bank and maintain a pulse on the regulatory landscape and stakeholder’s expectations related to ESG.

Academic & Professional Qualification:

• Bachelor’s Degree in Finance, Accounting, Economics, or business related discipline from a reputable university.
• Professional qualification(s) e.g. ACCA, CPA, CFA or the equivalent is an added advantage.
• Bachelor’s or Master’s degree in Environmental Engineering, Environmental or
• Social studies, Environmental Science, Sustainability Development Studies,  
• Development Finance/ Economics, Technology, or a related field.
• Relevant professional qualification(s) in ESG an added advantage.

Work Experience:

At least eleven (11) years’ of relevant experience with five (5) years in a middle managerial capacity.

Required Technical Competencies:

• Strategy management – (Planning, Evaluating, Implementing, Monitoring and evaluation).
• Knowledge and experience in ESG practices to initiate and implement tactical changes.
• Good understanding or experience of the fields of ESG.
• Extensive use of project management approaches including setting project plans, budgets and schedules.
• Experience developing linkages and dependencies between strategy and processes for inter-departmental activities and units and developing mechanisms to ensure integrated transformations.
• Ability to review, interpret and make precise inferences from a wide range of business reports and data, including budgets, financial reports, business intelligence reports.
• Budgeting and monitoring skills.
• Project management skills.
• Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.

Required Behavioral Competencies:

• Leadership and people management including performance management, coaching & mentoring.
• Demonstrated business acumen – able to create HR strategy and actions that impact business success.
• High-level interpersonal and cross-cultural skills, including ability to build consensus, alliances and collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills, with ability to use technology and other modern tools to drive decision making and implementation.
• Strategic thinking and decision making ability to consider emerging trends/developments and long-term opportunities for Dashen Bank.
• Professionalism and integrity in line with Dashen Bank values.
• High-level oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through a commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus- demonstrates understanding of risk management practices, standards and regulatory requirements.
• Effective stakeholder management.

APPLICATION FORM – Director, Environmental, Social and Governance (ESG)

Deadline: Decemnber 20, 2023

How to Apply

1. Interested and qualified applicants should apply through the application form which mentioned under each position.

2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3. Finally, please scan all relevant credentials (Uploading relevant credentials that verify educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using

       Personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)

      * Female applicants are highly encouraged to apply!

Only shortlisted candidates will be contacted.

Remind this:

• Read the vacancy announcement carefully.
• Check the vacancy details with eligibility.
• Prepare your CV or Application Details.
• Finally, apply as instructed by the authority.

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