Vacancy Announcement – Dashen Bank SC
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Dashen Bank S.C would like to invites competent and interested candidates for the following positions.
Position 1: – Customer Experience Officer
DB/ Vacancy- 0119/23
Job Summary:
The Customer Experience Officer is responsible for monitoring the Bank’s customer service experience against agreed targets and standards to improve the overall customer experience. In addition, the role holder is responsible for assessing the quality of service delivery across all customer touch points and follow-up to ensure corrective actions are taken for comments and complaints.
Academic & Professional Qualification
Bachelor Degree in Marketing, Business Administration Management and/or related fields.
Work Experience:
At least four (4) years’ post qualification experience similar role in a bank or service oriented organization.
Behavioral Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Knowledge of customer relationship and service quality management.
- Good understanding of customer care service standards or benchmarks.
- Knowledge and experience in modern sales and marketing practices in financial services industry.
- Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.
- Ability to identify and interpret consumer and market trend analysis.
Application Form – Customer Experience Officer
Deadline: June 5, 2023
Position 2: – Branch Relationship Officer (Hawassa)
DB/ Vacancy- 0120/23
Job Summary:
The Branch Relationship Officer will be responsible for achieving business growth for Retail & MSME/ IFB Banking by providing quality relationship management to new and existing customers at assigned branch. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities
Academic & Professional Qualification:
- Bachelor’s Degree in Business Administration, Marketing Management, Management, Banking, Finance, Management, Information Technology, or related fields.
- Trainings and courses in banking operations (IFB domestic, credit and international banking operations)
Work Experience:
Minimum of four (4) years relevant experience.
Behavioral Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers)
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products.
- Commercial awareness to understand and apply commercial and financial principles to business thinking.
- Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.
- Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.
- Knowledge of Interest Free Banking (IFB) operations, IFB Deposit & Investment/financing products.
- Knowledge of IFB mode of finance/investments and associated risks.
- Knowledge of Shari’ah principles pertaining to IFB business
Application Form – Branch Relationship Officer (Hawassa)
Deadline: June 6, 2023
Position 3: – Branch Manager I – for Robe area
DB/ Vacancy- 0121/23
Job Summary:
The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.
The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.
Academic & Professional Qualification:
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Work Experience:
Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.
Behavioral Competency:
- Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.
- Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.
- Strong business acumen.
- Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
- Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
- Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
- Strategic thinking and problem-solving skills.
- Analytical and creative thinking skills.
- Strong persuasion and negotiation skills.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
- Effective stakeholder management.
Required Technical Competency:
- Understand the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquirers and instructions and the capability of advising and resolving most issues and requests.
- Good command of Microsoft Office package.
- Good command of Core Banking System and other In house software’s
- Project management skills
Application Form – Branch Manager I – for Robe area
Deadline: June 6, 2023
How to apply
1. Interested and qualified applicants should apply through the application link under each position.
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
Female applicants are highly encouraged to apply
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