Vacancy Announcement – Dashen Bank S.C
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Dashen Bank S.C would like to invites competent and interested candidates for the following positions.
Position 1: Senior Customer Service Officer – Cash I for Robe Area
DB/ Vacancy- 0136/23
Job Summary:
The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Academic & Professional Qualification
Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Work Experience:
At least four (4) years of banking experience
Behavioral Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Excel and good command of Microsoft Visio.
Application Form – Senior Customer Service Officer – Cash I for Robe Area
Deadline: June 15, 2023
Position 2: Customer Service Manager I – for Robe Area
DB/ Vacancy- 0135/23
Job Summary:
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Academic & Professional Qualification:
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Work Experience:
Minimum of Six (6) years banking experience
Behavioral Competency:
- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency:
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
Application Form – Customer Service Manager I – for Robe Area
Deadline: June 15, 2023
Position 3: Senior Corporate Performance Planning, Monitoring and Evaluation Officer
DB/ Vacancy- 0137/23
Job Summary:
The Senior Corporate Performance Planning, Monitoring and Evaluation Office is responsible for planning and executing all activities related to the Bank’s strategic and long-range goals. In addition, the job holder is responsible for conducting organizational analysis; Identifying strengths, weaknesses, and opportunities, and recommending areas for improvement.
Academic & Professional Qualification:
Bachelor Degree in Economics, Business Administration, Management and/or related fields.
Work Experience:
At least five (5) years’ post qualification experience similar role.
Behavioral Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Knowledge in strategy management – (Planning, Evaluating, Implementing, Monitoring and Evaluation).
- Knowledge and experience in modern Strategic management practices to initiate and implement tactical changes.
- Good understanding or experience of the fields of financial industry development.
- Good understanding of project management approaches including setting project plans, budgets and schedules.
- Keep track of fast-paced markets and be knowledgeable about the Bank’s clients and their needs.
- Demonstrate a keen understanding of industry trends and their implications for the Bank.
Knowledge of forecasting techniques.
- Ability to review, interpret and make precise inferences from a wide range of business reports and data, including budgets, financial reports, business intelligence reports.
- Project management skills.
Application Form – Senior Corporate Performance Planning, Monitoring and Evaluation Officer
Deadline: June 16, 2023
Position 4: Loan Provisioning Officer
DB/ Vacancy- 0138/23
Job Summary:
The Loan Provisioning Officer is responsible for assisting in the follow-up of the loan provision capacity of the Bank in line with capital adequacy, asset quality, management soundness, revenue and profitability, liquidity, and sensitivity analysis.
Academic & Professional Qualification:
Bachelor Degree in Business Administration, Economics, Accounting and Finance, Management or other related fields.
Work Experience:
At least four (4) years relevant banking experience.
Behavioral Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Working knowledge of provisioning for loan losses and the Bank’s regulatory provisioning policies and requirements.
- Financial analysis experience and credit training.
- Good knowledge of loan workout and recovery processes and strong knowledge of lending principles in the commercial business market.
- Knowledge of policies, rules, regulations and directives related to the financial sector.
- Sound knowledge of macroeconomic and micro economic environment.
Application Form – Loan Provisioning Officer
Deadline: June 16, 2023
Position 5: Contact Center Agent
DB/Vacancy- 0139/23
Job Summary:
The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards
Academic & Professional Qualification:
- Bachelor’s degree in Marketing Management, Business Administration, Management, Accounting, Banking, finance or related fields.
- Fluency in English (speaking and writing) is required
Work Experience:
At least four (4) years relevant experience
Behavioral Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers)
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Knowledge of customer relationship and service quality management.
- Good understanding of customer care service standards or benchmarks.
- Knowledge of Banking product and services
- Knowledge of customer relationship and service quality management.
- Knowledge and experience in modern sales and marketing practices in financial services industry.
- Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service
- Project management skills.
Application Form – Contact Center Agent – Addis Ababa
Deadline: June 17, 2023
Position 6: Corporate Relationship Officer-IFB
Place of work- Addis Ababa
DB/ Vacancy-0141/23
Job Summary:
The Corporate Relationship Officer-IFB is responsible to participate in growing and maintaining a portfolio of clients within assigned sector and market segment by recommending or selling Corporate Banking/ Corporate IFB products and cross selling other Bank products and services so as to enhance value-add relationship with existing customers.
Academic & Professional Qualification:
- Bachelor’s Degree in Business Administration, Marketing Management, Management, Banking, Finance, Management, Information Technology, or related fields.
- Trainings and courses in banking operations (IFB, domestic, credit and international banking operations)
Work Experience:
Minimum of four (4) years relevant experience.
Behavioral Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products.
- Commercial awareness to understand and apply commercial and financial principles to business thinking.
- Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.
- Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.
- Knowledge of Corporate Banking products.
- Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Application Form – Corporate Relationship Officer-IFB
Deadline: June 17, 2023
Position 7: Contact Center Agent – Tigrigna Language – Addis Ababa
Place of work- Addis Ababa
DB/Vacancy- 0140/23
Job Summary:
The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards
Academic & Professional Qualification:
- Bachelor’s degree in Marketing Management, Business Administration, Management, Accounting, Banking, finance or related fields.
- Fluency in English (speaking and writing) is required
- Tigrigna language ability is mandatory
Work Experience:
At least four (4) years relevant experience
Behavioral Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers)
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Knowledge of customer relationship and service quality management.
- Good understanding of customer care service standards or benchmarks.
- Knowledge of Banking product and services
- Knowledge of customer relationship and service quality management.
- Knowledge and experience in modern sales and marketing practices in financial services industry.
- Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service
- Project management skills.
Application Form – Contact Center Agent – Tigrigna Language – Addis Ababa
Deadline: June 17, 2023
How to Apply
1. Interested and qualified applicants should apply through the application link, which mentioned under each position.
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verify educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
Female applicants are highly encouraged to apply
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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