Vacancy Announcement – Dashen Bank S.C
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Dashen Bank SC would like to invites competent and interested candidates for the following positions.
Position 1: Customer Service Officer (Maker) -For Branches under Adama District Office
DB/ Vacancy-0128/23
Job Summary:
The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Job Requirements
Academic & Professional Qualification:
Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.
Year of Graduation: 2021 and onwards
Work Experience:
Zero (0) year of experience
Not more than 30 years of age (for external applicants)
Required Behavioral & Leadership Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Office applications and good command of the core banking system.
Place of Work: –
- For Adama Cluster Area( Adama, Dera, Olenchiti ,Modjo, Bishoftu, , Koka, Alemtena, Meki, Doni) Amharic, English & Afan Oromo
- For Arerti Cluster Area (Arerti, Balchi, Ejere, Metebila) Amaric and English
- For Assela Cluster Area (Assela, Eteya, Kersa ,Huruta, Sagure, Ogolcho) Amharic, English & Afan Oromo
- For Bekoji Cluster Area (Bekoji, Assasa, Adaba, Dodola, Siltana, Gobesa, Meraro) Amharic, English & Afan Oromo
- For Arsi Robe Cluster Area (Arsi Robe, Ticho, Adele, Diksis, Gesgar) Amharic, English & Afan Oromo
- For Awash Sebat Kilo Cluster Area (Metehara, ,Awash sebat kilo, Awash Ariba, Mieso, Gewane) Amharic, English, Afaric and Afan Oromo
- For Abomsa Cluster Area (Abomsa, Bole Nura Era, Abajema, Aseko, Chole, Gololcha). Amharic, English and Afan Oromo
Female applicants are highly encouraged to apply
Application Form – Customer Service Officer (Maker) -For Branches under Adama District Office
Deadline: June 15, 2023
Position 2: Customer Service Officer (Maker) -For Branches under Addis Ababa District Office
Place of Work: –
Addis Ababa
DB/ Vacancy-0127/23
Job Summary:
The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Job Requirements
Academic & Professional Qualification:
Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.
Year of Graduation: 2021 and onwards
Work Experience:
Zero (0) year of experience
Not more than 30 years of age (for external applicants)
Required Behavioral & Leadership Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Office applications and good command of the core banking system.
Female applicants are highly encouraged to apply
Application Form – Customer Service Officer (Maker) -For Branches Under Addis Ababa District Office
Deadline: June 15, 2023
Position 3: District Relationship Officer – IFB for Robe Branch under Hawassa District
DB/Vacancy- 0126/23
June 1, 2023
Job Summary: –
The District Relationship Officer will be responsible for achieving business growth for Retail & MSME/IFB Banking by providing quality relationship management to new and existing customers in assigned district. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities.
Qualification: –
Bachelor Degree in business administration, banking, finance, management or related fields.
Trainings and courses in banking operations (domestic, credit and international banking operations).
Work Experience: – At least five (5) years successful experience in banking or customer contact role
Required Competencies:
- Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products
- Commercial awareness to understand and apply commercial and financial principles to business thinking.
- Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.
- Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.
- Knowledge of Retail and MSME Banking products.
- Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Behavioral competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Place of Work: – Dashen Bank Robe Branch
Application Form – District Relationship Officer – IFB for Robe Branch under Hawassa District
Deadline: June 11, 2023
Position 4: District Relationship Officer – Conventional for Robe Branch
DB/Vacancy- 0125/23
June 1, 2023
Job Summary: – The District Relationship Officer will be responsible for achieving business growth for Retail & MSME/IFB Banking by providing quality relationship management to new and existing customers in assigned district. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities
Qualification: –
Bachelor Degree in business administration, banking, finance, management or related fields.
Trainings and courses in banking operations (domestic, credit and international banking operations)
Work Experience: – At least five (5) years successful experience in banking or customer contact role
Required Competencies:
- Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products
- Commercial awareness to understand and apply commercial and financial principles to business thinking.
- Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.
- Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.
- Knowledge of Retail and MSME Banking products.
- Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Behavioral competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Place of Work: – Dashen Bank Robe Branch
Application Form – District Relationship Officer – Conventional for Robe Branch
Deadline: June 16, 2023
How to apply
1. Interested and qualified applicants should apply through the application links, which mentioned under each position.
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verify educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
Note:
- Female applicants highly encouraged
- Only shortlisted candidates will be communicated
- Hard copy or physical applications will not be accepted
- The Bank has the right to cancel the post
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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