Vacancy Announcement at Dashen Bank S.C
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Dashen Bank S.C would like to invites competent and qualified candidates for the following positions.
Position 1: Senior IT Service Delivery Officer (Incident & Request Management)
Duty Station: Addis Ababa
DB/ Vacancy-0003/23
Job Summary:
The Senior IT Service Desk Officer is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. He /she is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The job holder is responsible for operating the service desk within the Bank’s ICT shared service and be the customer service champion.
Academic & Professional Qualification:
Bachelor’s degree in Information Technology, Computer Science, Computer Information System or any other equivalent field.
Professional ICT qualifications such as ITIL is an added advantage.
Work Experience:
At least five (5) years of IT service delivery management.
Behavioural Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Experience in Service Management.
- Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines.
- Expert knowledge of ITIL disciplines.
- Excellent customer facing/customer service skills.
- Able to work under pressure and meet deadlines.
- Excellent knowledge of Word, Excel, Outlook and other office applications
Deadline: Jan 22, 2023
Application form – Senior IT Service Delivery Officer (Incident & Request Management)
Position 2: Customer Service Manager I – For Dashen Bank Majete Branch
DB/ Vacancy- 0004/23
Workplace: Majete Branch
Job Summary:
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Academic & Professional Qualification:
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Work Experience:
Minimum of Six (6) years banking experience
Required Behavioural & Leadership Competency:
- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency:
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills
Application Form – Customer Service Manager I -For Dashen Bank Majete Branch
Application Deadline: January 23, 2023
How to Apply
1. Interested and qualified applicants should apply through application for under each position.
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory
Female Applicants are highly encouraged to apply
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
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