Digaf Microcredit -Vacancy Announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Digaf Microcredit would like to invites competent and interested candidates for the following position.
Digaf Microcredit Providers, a tech-based microfinance institute, has signed a Memorandum of Understanding (MoU) with the Ethiopian Ministry of Labor and Skills (MoLS).
The partnership will allow the two signatories to facilitate access to affordable digital loan products for low- and medium-income individuals. institute aims to provide financial relief to middle to lower-income individuals through the application of technology in the financial sector.
Join Digaf Microcredit Provider S.C and make a difference in the lives of many through microcredit solutions.
Position 1: Call Center
Qualifications & Skills:
- Education: Bachelor’s degree in Business Administration, Marketing, Communication, IT, or related field.
- Experience: 1–2 years of prior experience in a call center, customer service, or help desk is an advantage.
- Knowledge: Basic knowledge of financial services, microfinance products, or customer care principles. Proficiency in English, Amharic and Affan Oromo languages (verbal & written).
Skills
- Good communication skills clear, polite, and professional phone manner.
- Active listening understands customer needs and responds effectively.
- Problem-Solving handle customer inquiries, complaints, and provide solutions.
- Customers focus patience, empathy, and positive attitude.
- Time management handle high call volumes under pressure.
- Teamwork cooperates with other departments for issue resolution.
- Confidentiality protects customer data and company information.
Location: Addis Ababa
Position 2: Digital Loan Officer
Required Qualifications Skills:
- Education: Bachelor’s degree in IT, Computer since, Economics and Accounting and finance
- Experience: 1-2 year of experience in digital loan, microfinance, or banking operationsSkill:
- Demonstrate strong attention to detail in loan processing and documentation.
- Utilize social media and digital communication effectively to engage with clients.
- Manage client relationships with a focus on customer satisfaction.
- Analyze loan data and provide insights for process improvement.
- Communicate clearly and effectively both verbally and in writing.
- Work collaboratively in a team environment to achieve organizational goals.
- Adapt to new digital tools and technologies swiftly.
- Handle customer inquiries and resolve issues promptly.
- Maintain confidentiality and integrity in handling sensitive information.
- Organize and prioritize tasks efficiently to meet deadlines.
Location: Addis Ababa
Position 3: Chief Marketing Officer
Required Qualifications Skills:
- Senior-level experience in growth marketing, performance marketing, or revenue leadership roles within:
- Fintech
- Telecom
- Digital platforms
- Consumer finance or related sectors
- Strong understanding of behavioral science, borrower psychology, and consumer decision-making.
- Hands-on experience with:
- Funnel analytics
- Attribution models
- Data-driven experimentation and optimization
- Proven ability to translate insights into measurable revenue and growth outcomes.
- Strong cross-functional leadership, execution discipline, and commercial mindset.
Location: Addis Ababa
Position 4: Loan Recovery Contact Person
Qualifications & Skills
Education:
• Bachelor’s degree in Accounting, Finance, Economics, Business Administration, or a related field.
Experience:
• 1–2 years of experience in credit control, loan administration, finance, or a related role.
• Internship or trainee experience in an MFI or financial institution is an advantage.
Knowledge:
• Basic understanding of credit policies, loan procedures, and repayment tracking.
• Willingness to learn debt recovery and credit risk management practices.
Skills:
• Basic Financial Analysis – ability to understand loan data and repayment schedules.
• Attention to Detail – accurate record keeping and reporting.
• Communication – ability to follow up with clients professionally.
• Organization – effective handling of multiple loan accounts.
• Teamwork – ability to work closely with loan officers and senior staff.
Location: Addis Ababa
Deadline: January 2, 2026
How to Apply:
Interested and qualified applicants should apply through this email address: hr.admin@digafcredit.com
Only candidates who are shortlisted will be acknowledged and called for interviews.
Join Digaf Microcredit Provider S.C. and make a difference in the lives of many through microcredit solutions
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Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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