Vacancy Announcement – Enat Bank S.C
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Enat Bank S.C would like to invite qualified and interested job seekers to apply for the following different position.
Position 1: Compliant Handling Officer
Essential Function:
- Receiving and processing complaints;
- Updating the complaints management database;
- Liaising with the complaints clients and informing on the status accordingly;
- Organizing and maintaining reports on complaints;
- Handle recording, tracking, monitoring, statutory reporting and analysis of all complaints made to the Complaints.
- Investigate complaints thoroughly within a timely fashion; and communicating respectfully on timely manner
- Help to maintain the case management system and flag any system changes that may be required to improve service delivery
- Investigate complaints including reviewing and assessing documents, telephone contact with complainants and advocates.
- The post holder will use appropriate initiatives in the day to day working as it may deal with sensitive and/or speaking with complainants who may be angry or upset.
- Using appropriate methods to investigate sensitive complaints
- Responsible for a caseload of complaints, from initial contact to liaising for providing investigation reports and complaints responses in complying with the Bank complaints handling policy & procedure.
- Ensuring that every customer receives a positive customer experience on every contact.
- Monitoring the implementation of the complaint’s decision, remedy, and recommendations on service delivery at all times.
- Perform other duties as required
Education:
BA/MBA/MA Marketing and Communication, Business Administration, Management, or equivalent qualifications and any other related fields
Work Experience: 3.5 years of experience in relevant fields, preferably in banking industry, of which at least one year as relevant officer.
Place of Work: – Addis Ababa
Position 2: Senior Communications Officer
Essential Function:
- Develop communications plans including strategy, goals, budget and tactics
- Develop media relations strategy, seeking high-level placements in print, broadcast and online media
- Oversee all public relations activities
- Leverage existing media relationships and cultivate new contacts within business and industry media
- Create content for company and client press releases, press kits, articles and publications and keynote presentations
- Monitor, analyze and communicate PR results
- Undertake and follow up the proper executions of Bank’s desired image and position, assure consistent communication of image and position throughout the Bank
- Follow up the appearance and consistency of all print and electronic materials such as letterhead, use of logo, brochures, etc are executed as per the bank’s manual
- Develop media relations strategy, seeking high-level placements in print, broadcast and online media
- Lead preparation of the Bank communication publications for both internal and external purpose;
- Lead the content development and supervision the Bank website;
- Writes, edits, and shares content such as publications, press release forms, website content, annual reports, business speeches, and marketing material
- Finds opportunities to improve the brand’s reputation and organizes publicity events when required by management.
- Handle meetings, social gatherings and communication with external Medias
- Assist in maintaining and updating information on the Bank website, social media platforms
- Organize events including press conferences, exhibitions, open days and related events
Education:
BA/MBA/MA Marketing and Communication, Business Administration, Management, Any other related fields
Work Experience: 5.5/3.5 years of experience in relevant fields, preferably in banking industry, of which at least 2 years as a relevant officer position
Place of Work: – Addis Ababa
Position 3: Senior Auditor (Re-Advertised)
Essential Function:
- Assists supervisor in developing audit procedures and preparation of work programs.
- Assists in the identification of auditable activities.
- Identifies shortcomings of the internal control system of the bank and proposes remedial action.
- Examines and verifies source documents for the accuracy and correctness of accounting and financial transactions.
- Audits the accuracy of calculations on commissions, currency conversions, interests and foreign banking transactions.
- Checks documents of foreign banking activities and verifies the validity and authenticity of invoices.
- Provides close support to the Director of the Department and scrutinizes audit reports and discusses audit findings with fellow auditors and the concerned units.
- Examines the proper maintenance of records on all financial transactions of the bank.
- Performs other duties as required by the supervisor.
Education:
MBA/MA in Accounting, Banking & Finance, Economics, Business Administration, Management, and any other related fields
Work Experience: with 3.5 years of experience or BA in the same fields with 5.5 years of experience in relevant fields in banking industry of which at least 2 years as a relevant officer position..
Place of Work: – Addis Ababa
Position 4: – Administrative Assistant
Essential Function
- Undertake all secretarial and administrative work of the office,
- Handles incoming and outgoing telephone calls and faxes
- Handles email correspondences,
- Undertakes all office management activities,
- Handles incoming and outgoing letters,
- Manage customer requests,
- Performs other duties as required by the supervisor.
Education:
Diploma/10+3/Level 3 and above in Secretarial Science and Office Management and any other related fields
Work Experience: with 2 years of relevant experience preferably in banking industry
Place of Work: – Addis Ababa
Position 5: Branch Auditor
Essential Function:
- Undertake audit examination, International
- Review transaction and the proper functioning of the internal control procedures throughout the Branch,
- Conducts special investigation when needed,
- Perform other related duties as assigned by supervisor.
Education:
BA Degree in Accounting, Banking & Finance, Business Administration, Management and any other related fields
Work Experience: with 3.5 years of experience in internal/external auditing, preferably in banking industry.
Place of Work: – Addis Ababa
Position 6: Branch Manager – Grade C
Essential Function:
- Remains primarily responsible and accountable for the overall performance of the Branch,
- Engages in all operational activities of the branch as required by the volume and intensity of the work,
- Ensures the success and best achievement of the Branch in providing excelling customer services,
- Prepares annual action plan of the branch and manages all resources availed to accomplish and meet the goal,
- Ensure the proper implementation of policies and procedure throughout the branch,
- Prepare & submit periodic performance report of the branch.
Education:
MA/MBA in Banking & Finance, Accounting, Business Administration, Economics, Management and any other related fields
Work Experience: with 6.5 years of experience or BA in the same fields with 8.5 years of experience in banking industry, of which 2 years in customer services manager grade B /or 3 years as Branch accounts administrator position Grade A
Place of Work: – Halaba, Duramie , woldiya, Debretabor, Bure, Jinka and Dodola Branches (Re-advertised)
Deadline: December 22, 2023
How to Apply
Interested applicants fulfilling the above requirements are invited to submit their applications only online through https://evacancy.enatbanksc.com/#/vacancy until December 22, 2023.
Enat Bank S.C
Human Capital Management Department Telephone: – 0115522835
- Only short listed candidates will be communicated
- The Bank has the right to cancel the post advertised
- Women applicants are highly encouraged
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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