Vacancy Announcement – Hilton Addis Ababa
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Hilton Addis Ababa would like to invites competent and interested candidates for the following Positions.
Position 1: Recreation Supervisor
Job Summary:
As a Recreation/Health Club Supervisor, you are responsible for managing operations of the health club to deliver an excellent Guest and Member experience. A Health Club Supervisor will also be required to achieve the club’s annual budget and drive the team to meet and exceed revenue targets.
Specifically you will perform the following tasks to the highest standards:
- Manage team members to ensure high motivation, provision of high quality service and ongoing development
- Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
- Achieve the Health Club’s annual budget and be accountable for maintaining and operating within financial targets as well as net movement
- Manage customer feedback effectively to ensure continuous service and programme improvement
- Instill brand values and standards to maintain quality on a daily basis
- Ensure customers and guests receive friendly and consistent personalised service from all team members
- Respond to audits to ensure continual improvement is achieved
- Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
- Ensure health, safety regulations are complied with and club rules are observed by members, clients and guests
Job Requirements:
- Minimum Vocational school diploma in relevant Fields of Study
- Minimum 4 years’ experience in relevant/related area
- Ability to monitor and control,
- Relevant fitness and pool qualification
- Passion for customer service
Workplace: Addis Ababa
Deadline: November 2, 2023
Position 2: Group Conference & Events Sales Executive
Job Summary
As Group, Conference, and Events (GCE) Sales Executive, you will maximize revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The GC and E Sales Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business.
Specifically, a Group, Conference, and Events (GCE) Sales Executive will perform the following tasks to the highest standards: :
- Receive and convert incoming enquiries to achieve targets and maximize revenue
- Manage an events schedule to maximize yield
- Focus on a consistently executed up-selling approach
- Build strong relationships with customers to fully understand their needs
- Arrange and carry out Hotel show rounds
- Ensure the complete administration and execution of all planned events
- Participate in hotel promotional activities
Job Requirements:
- BA. Degree in Marketing, Sales, Hospitality, Management or other relevant fields of study with 2 years’ Experience in same or equivalent role
- Good Organizational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
- Demonstrated previous experience working in a Sales environment
Workplace: Addis Ababa
Deadline: November 4, 2023
Position 3: Assistant Manager, Group Conference & Events Sales
Job Summary:
As Conference and Events Assistant Sales Manager, you will assist in meeting and banquet efforts to maximize revenue, profit, and the satisfaction of Guests and vendor relations. The Conference and Events Assistant Sales Manager will develop the Team through the coordination of an onboarding plan and continued development efforts to ensure that the Conference and Events and related Teams are fully prepared to offer an exceptional conference and event experience. Specifically, a Conference and Events Assistant Sales Manager will perform the following tasks to the highest standards:
- Assist the Conference and Events Sales Manager to maximize conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy
- Ensure the highest standards of conference and banqueting business processes
- Ensure the Conference and Events Sales Team has the skills and knowledge required for high-level performance
- Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members
- Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used
- Ensure company/department specific induction/onboarding plan for Revenue/Conference and Events/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
- Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs
- Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand’s policies and procedures
- Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis
- Manage staff performance in compliance with company policies and procedures
Job Requirements:
A Conference and Events Assistant Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- BA Degree in Hotel Management, Sales & Marketing, Events Management or related fields of study with a minimum of four years experience
- Demonstrated previous experience in similar role.
- Proven commercial acumen
- Ability to demonstrate negotiation and influencing skills
- Effective management skills
- Ability to manage conflict effectively
- Positive attitude and excellent communication skills
- Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience working within the hospitality industry
- Commercial and industry knowledge
Workplace: Addis Ababa
Deadline: November 4, 2023
How to Apply
All interested and qualified applicants may send updated CV, a cover letter and credentials via: www.ethiojobs.com. Or can submit in person to the office of Director Human Resource Management
Only short listed applicants will be contacted.
For Further information you can contact through 251-115-170000
Application instruction:
- Remember to attach your CV, Application letter, Educational document, and updated work experience letter.
- Incomplete and false information will be Rejected
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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