International Clinical Laboratories – Vacancy Announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!International Clinical Laboratories (ICL) is one of the largest of independent clinical diagnostic centers on the African continent. ICL has opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.
It is the only laboratory accredited by the USA based Joint Commission International (JCI) five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories. ICL would like to fill the following vacant positions by inviting all qualified and competent applicants:
International Clinical Laboratories would like to invites competent and interested candidates for the following position.
Position 1: Client Service Representative
Qualification and Experience:
Diploma/BSc in health-related fields preferably in a medical laboratory
0 – 2 years of experience
COC Certified
Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) skills
Competencies/skills:
Effective communication
Problem-solving
Client relationship management
Attention to detail
Organizational skills
Empathy and patience
Teamwork and collaboration
Proficiency in Microsoft 365
Position 2: Compliance Officer – Customer Experience
Qualification & Experience:
Bachelor’s degree in Healthcare Administration, Quality Management, or related field
3+ years’ experience in customer service/compliance in healthcare setting
Knowledge of ISO 15189, JCI, or similar healthcare quality standards
Required Skills and Responsibilities
Evaluate the laboratory’s customer feedback system
Evaluate the complaint handling system and implement corrective actions
Prepare periodic reports on complaint trends and resolutions
Identify opportunities to enhance customer experience while maintaining compliance
Collaborate with other departments to streamline customer-facing processes
Develop and deliver customer service training for staff
Maintain records of all customer interactions and complaints
Prepare compliance reports for management review
Support audit preparation with customer service documentation
Position 3: Document Control & Records Management Officer
Qualification & Experience:
Bachelor’s degree in Quality Management, Health Information, or related field.
2+ years in document control, preferably in a medical laboratory or healthcare setting.
Experience with ISO 15189, ISO 9001, or similar QMS standards.
Required Skills and Responsibilities
Develop and implement a document control procedure for all QMS documents (SOPs, forms, manuals).
Manage version control, approval workflows, and archiving of documents.
Ensure all documents follow the laboratory’s naming and numbering conventions.
Maintain electronic and physical records (audit reports, training logs, and equipment records).
Ensure records are readily retrievable for audits and inspections.
Implement a retention and disposal policy aligned with regulatory requirements.
Prepare documentation for internal/external audits (ISO, JCI, regulatory bodies).
Track document review cycles to ensure timely updates.
Maintain a master list of controlled documents (updated quarterly).
Position 4: Quality Assurance Data Analyst
Qualification & Experience
Bachelor’s degree in Data Science, Biostatistics, Medical Laboratory Science, or related field.
2+ years in data analysis, preferably in healthcare/laboratory quality.
Experience with ISO 15189, CAP, or JCI standards (preferred).
Required Skills and Responsibilities
Collect, clean, and analyze quality metrics (KPIs, audit results, EQA/IQC data).
Generate monthly/quarterly reports for management reviews (ISO 15189 Clause 8.8).
Maintain a centralized database for document control, incidents, and training records.
Salary: As per the company scale
Working Place: Addis Ababa
Deadline: May 24, 2025
How To Apply
Qualified applicants who fulfill the above requirements shall submit their updated Cover Letter, CV and copies of supporting documents in person to HR Admin office of ICL at “Bulgaria Mazoria”, or send using mail address hrrecruitment@icladdis.com within 5 working days of this advertisement.
Note: Please put the position title on the subject line of your email.
Incomplete application will not be considered
Only short listed candidates will be communicated.
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