Vacancy Announcement – KAKI PLC
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!KAKI PLC would like to invites competent and interested candidates for the following positions.
Position 1: Field Engineer
General Duties and Responsibilities:
Responsible to troubleshoot and providing field maintenance, and upkeep of customer vehicles depending on a detail work order of the Service advisor to solve customer concerns and problems.
Specific Duties and Responsibilities:
- Provide field maintenance service by visiting the work sites of customers or while vehicles are on the road.
- Troubleshoot vehicle issues while travelling, detect any malfunctions or damages, and repair the same.
- Interact with customers and understanding the issues pertaining to their vehicles.
- Attend to telephonic calls of customers and addressing their queries and grievances.
- Recommend change of parts and other necessary services for the vehicle.
- Quickly and accurately diagnose customer vehicle issues, and determine what is needed to get the vehicle working again.
- Estimate vehicle repair requirements and prepare necessary data to provide an accurate repair quote to the customer.
- Estimate the time, cost of repairs of vehicles, and present it to the Sales Advisor for processing customer payments as per company finance policy and procedures.
- Place orders for necessary spare parts and ensure its timely procurement.
- Maintain the proper parts, supplies, and tools in the service vehicle to solve customer problems at all times.
- Teach customers how to use the vehicles and decrease future vehicle issues.
- Schedule and arrange all customer service call, planned maintenance, and breakdowns to maintain effective customer service.
- Maintain records of all service activities based on customers’ repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements.
- Ensure proper communication with customers concerning vehicle’s preventative maintenance schedule, and future service needs.
- Responsible for proper and safe use of tools and equipment at all times.
- Liaise with Sales Advisor to address customer applications for part replacements.
- Ensure compliance with safety and health procedures.
- Consistently present a professional image, both in personal appearance and condition of company service equipment.
Required Number: 1(One)
Qualification: Diploma or BSc in Automotive or Mechanical Engineering
Work Experience: 6 years for Diploma, and 4 years for BSc graduate in relevant role
Required Competence:
- Knowledge of vehicles and parts
- Experience working with customers on service-related activities.
- Demonstrated ability to work independently with minimal supervision
- Good verbal communication skills, customer-centric attitude, and approach
Workplace: Alemgena, Oromia
Position 2: Quality Controller
General Duties and Responsibilities:
Responsible for planning and implementing quality assurance activities including all types vehicle inspection, participate in the process of developing quality assurance and control policy, procedures and standards with the objective to maximum quality services and thereby ensuring satisfaction of customers.
Specific Duties and Responsibilities:
- Coordinate with all concerned departments and work units to determine quality product and service standards as per Isuzu and customer requirements, and control its implementation upon its approval.
- Maintain quality control in all areas including, materials, parts, repair/maintenance processes, labor, etc. to ensure that intended quality is achieved at all levels and thus the final product or service meets all quality standards and requirements.
- Control incoming materials/parts by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials.
- Control repair/maintenance processes by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the workshop controller.
- Ensure quality job is done and material/parts are fixed right the first time.
- Control and inspect all completed jobs in the workshop by confirming specifications and conducting required tests.
- Carry out initial road test and final road test and give good judgment on vehicle performance (decision-making).
- Return serviced vehicles for re-work if needed and complete documentation to confirm re-work.
- Follow up the processes of all types of vehicle inspections, to ensure that receipt, storage, and handing over vehicles to customers is carried out as per company procedures.
- Supervise various quality assurance functions to ensure that the company’s quality standards are met at all times.
- Document and update inspection and control results by completing reports and logs.
- Look at ways to reduce waste and increase efficiency.
- Work with other colleagues and department to ensure seamless service for the customer.
- Keep measurement equipment operating based on operating instructions and calling for repairs.
- Control to maintain safe work environment by following standards and procedures and complying with legal regulations
- Monitor performance by gathering relevant data, as well as produce statistical reports.
- Make sure the company is working as effective as possible to keep up with competitors’ quality assurance functions.
- Prepare periodical report for submission to the Workshop Controller.
Required Number: 1(One)
Qualification: BSc in Automotive, or Mechanical Engineering
Work Experience: 6 years in relevant role
Required Competence:
- Communication – both verbal and written
- Computer literate with good numeric skills
- Computer skill, excellent written and oral communication skills, English language proficiency.
- Proven knowledge and experience in quality assurance
- Familiarity with ISUZU products and quality concepts and procedures
- Quality and Customer service orientation
Workplace: kera Branch, Addis Ababa
Position 3: Senior Auto Mechanic
Job Requirements
Required Number: 2(Two)
Qualification: Diploma/ 10+3/ Level III in Auto Mechanics or related field
Work Experience: More than 6 years in relevant role
Skills and Abilities:
- Appropriate Driving License
- Isuzu Truck service experience (Trained preferable)
- Computer skill, communication skills, English language proficiency
- Believe on team work
- Willing to work on shift bases
Workplace: kera Branch, Addis Ababa
Deadline: July 07, 2023
How to Apply
Interested applicants who fulfill the job requirements listed above can submit their application letter, CV’s and testimonials via our e-mail: adminhr@kakiplc.com in person to the company head office at the following address within 10(ten) consecutive days.
Address:
KAKI PLC: Addis Ababa – Ethiopia, Street to Gerji Jackros on the way to Egziabherab Church in front of mega printing press
For additional information please call us
Tel. No.: +251911515694 or +251911225238
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