Vacancy Announcement – Shemu PLC
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Shemu Management Consultants PLC would like to invites competent and qualified candidates for the following positions.
Position 1: Call center representative
Job description
Main duties and responsibilities:
The major role of Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving Customer Issues , complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Detail Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up-sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Job Requirements
Qualification:
- BSC in Information Technology from recognized Institution and/ related field.
- More than 1year experience in a customer support role (experience in public transport institutions is A+)
Skills:
- Basic computer skill
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality type
- Ability to multi-task, set priorities and manage time effectively
Workplace: Addis Ababa
Deadline: Feb 20, 2023
Position 2: Senior Accountant
Detail responsibilities of the job include:
- Create and analyze liability, asset, and capital accounts by compiling electronic data and required documentation;
- Summarize and prepare financial status and transactions reports, including a profit and loss statement, and other necessary reports;
- Completing monthly financial statement close work in accordance with closing schedule;
- Comply with all federal state, and local protocols including legal requirements, and interpret new and existing legislation;
- Focus on tax compliance, state business registration and contract review;
- Under the supervision of the Finance Manager create a Standard Operating Procedure (SOP) manual for accounting policy and regulations, and roll out reconciliation procedures;
- Taking part in Monitoring and maintenance of a new audit system by implementing new policies and procedures in the finance department;
- Guide junior accountants and other staff by answering questions and coordinating informational classes;
- Play a vital part in the company’s financial management which includes all account reconciliations and reporting to necessary parties;
- Active participation and contribution in all required audits ,cost reporting and tax filings; audit, cost report and tax return lists to be completed by established deadlines;
- Take the lead in coordination of accounts payable month closing process, handling accounting issues and answering accounting questions for business office personnel.
Job Requirements
Education & Experience:
- BA Degree in Accounting from a recognized University and a minimum of Four (4) years of relevant experience in Manufacturing and /or merchandise business;
- In-depth Excel and general ledger computer application knowledge, excellent written and verbal communication skills and ability to exercise sound and logical judgment in various situations;
- Visible and recognized expertise in financial systems, including general ledger, GAAP, financial statement presentation, budgeting, payroll, accounts receivable and accounts payable;
- Expertise in the use of spreadsheet and other software programs available to maximize efficiency;
- Experience is closing procedure
- Experience using software to identify and analyze quality indicators and data, measure variables and highlight trends.
- Experience using ERP software specially NAV.
Workplace: Addis Ababa
Application Deadline: February 26, 2023
How to Apply
Interested applicants who fulfill the stated requirements can submit their application letter, CV, and relevant credentials with non-returnable photocopies in person within Five (05)consecutive working days to Shemu Group Corporate Office located around Kality Total, in front of Kaliti Metals Factory, Shemu Group Corporate Office 2nd floor Or through email stating “ Position/job title” in the subject line through email: shemugrouphrm@shemugroup.net in a single pdf file attachment.
Email applicants who do not follow the application instruction will NOT be considered.
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