Vacancy Announcement – Zemen Bank S.C
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Zemen Bank is a rapidly growing financial institution in Ethiopia with prominent clients. The bank provides customer-focused financial services and is seeking dynamic individuals to join its team. The bank values customer service excellence, integrity, diligence, and teamwork, and invites those who share these values to join.
Zemen Bank S.C would like to invite qualified and interested job seekers to apply for the following different position.
Position 1: – Section Head, Mobile & Agent Banking
Major Duties
- Assess the functioning of agent network to identify gaps and recommend enhancements
- Trouble-shoot agent network operations
- Review and advise on processes agent selection, recruitment, contracting and training
- Monitor and performance management
- Develop and deliver training or coaching to bank staff managing agent networks
- Oversee audit of processes/systems for agent management: dashboards and reporting, user testing, reconciliation of transactions, liquidity management
- Develop or revise procedures manuals for agent management
- Advise on readiness to scale agent management operations with concrete recommendations on opportunities, gaps, and strategic decisions
- Manage the SMS Gateway interacts with Bank World users’ mobile phones using the short message service (SMS).
- Manage Internet Banking, SMS banking, Wallet banking, and Telephone (IVR) banking systems
- Manage the Short Message Peer-to-Peer (SMPP) protocols.
- Manage mobile /SMS servers; and IVR servers
- Revise and implement online banking policy and procedures, and manuals
- Perform any other duties as may be assigned from time to time
Job Requirements
Education:
Bachelor’s/ B.Sc. degree in Information Technology/Computer Science, Communications or any other relevant fields.
Experience:
At least 5 years relevant experience with 1/2 years as Principal/Sr. Officer
Workplace: Addis Ababa
Deadline: January 5, 2024
Position 2: – Section Head, IT Risk
Major Duties:
- Support and monitor change management process to ensure compliance and effectiveness in mitigating IT risk.
- Implement plans for information Technology risk management and oversee them through to completion protecting the bank from any misconducts and handling of information technology.
- Please adjust the following by information technology
- Assess accuracy of information circulating within departments and adequately check the adherence of the set risk control measures.
- Ensure compliance with all laws and regulations relating to information risk and information security within the bank.
- Directly oversee risk and governance, policies and tools related to information security and risk control in the bank.
- Oversee the information risk assessment processes and frameworks to mitigate any information loopholes that may exist.
- Conduct audits of policy and compliance to standards, including liaison with internal and external auditors where needed.
- Design risk management program that focuses on the reduction of information security risk to the bank.
- Monitor existing Information Security risk processes (where they exist) to extend coverage and give better definition of information security assurance for the bank
- Develop Information Security risk processes to extend coverage and give better definition of information security controls of the bank.
- Lead cyber incident response and collaborates with the Bank to improve information risk processes.
- Work with teams to challenge risk assessments on specific Information Risk.
- Uphold compliance with all laws and regulations relating to information risk and information security within the bank.
- Account for proper reporting of Information Risk.
- Escalate identified issues on the Business Continuity and Disaster Recovery processes.
- Collaborate in innovation projects to advise and challenge on implementation of information security and general IT controls requirements.
- Ensure policy complies with appropriate set risk and compliance standards and regulations in the banking sector.
- Perform other related duties assigned by the supervisor.
Education:
Bachelor’s/ B.Sc. Degree in Computer science; Information Technology; the relevant field and relevant Risk Management certification
Experience:
At least 5 years relevant experience with 2 years experience as Senior Officer/ 1 yr as Principal Officer in a Supervisory role
Workplace: Addis Ababa
Deadline: January 5, 2024
Position 3: – Principal Officer, IT Projects
Major Duties:
- Prepare project charter, project schedule, prepare periodic project progress report and communicate to the relevant Stakeholders.
- Define project activities and duration that the project team members must perform to achieve the project objectives
- Plan human resource requirement for each project task and review users’ requirements and control Project Scope.
- Work in collaboration with the change management team to create awareness and facilitate the buy in and adoption of IT projects and initiatives.
- Identify and mitigate IT Project risks that involves determining which risks are likely to affect a project and document the characteristics of each in the risk register
- Ensure the quality standard of IT Project implementation and execution of User Acceptance Testing (UAT)
- Review each deliverable at each major millstone and get sign off from the project sponsor/owner
- Conduct post implementation review and analysis on the IT projects success based the IT Project Charter and other checklist prepared by the project owner and IT Project Management Department
- Develop exhaustive project management plans that includes subsidiary plans for scope, schedule, budget, quality, human resources, risk, communications, stakeholders, and procurement
- Ensure that User Acceptance Tests are planned, executed, and reported in a timely manner
- Prepare periodic project progress reports and communicate to all relevant stakeholders as indicated in the project communications plan
- Conduct project monitoring and controlling on every project including but not limited to earned value tools
- Ensure timely close and reporting of issues, actions, and risks by using various templates, registers, and forms
- Ensure that each project is closed project, resources are returned, and project closure report is prepared
- Document lessons learned for each project during the implementation of the project and at its closure
- Participate in the preparation of post-project implementation review according to agreed project charter
- Perform any other duties as may be assigned from time to time
Education:
Bachelor’s/ B.Sc. Degree in Information Science, Computer Science, Computer Engineering, Management Information System, Project Management or in related fields
Experience:
At least 5 years relevant experience with 1 years as Senior Officer as a Professional/Expert
Workplace: Addis Ababa
Deadline: January 5, 2024
Position 4: – Customer Service Officer III – Cash
Major Duties:
- Plan and organize the work of treasury and cashiers, supervises staff providing growth opportunities
- Ensure delivery of services to the required quality and timeliness.
- Participate in developing, implementing, and evaluating plans, work processes, systems, and procedures to achieve annual goals, objectives, and work standards.
- Properly maintain currency in secured areas within the vault
- Co-sign cash to and from NBE
- Manage cash movement of the bank & respond to cash requests from branches and kiosks in a proactive and more secured manner.
- Ensure notes are sorted, bundled, signed, and maintained in the vault.
- Manage liquidity of the bank & propose a remedy according to the findings.
- Ensure the preparation of liquidity report and authorize their compliance
- Keep the solvency and liquidity of the Bank at the required level
- Perform other related duties as may be assigned by his supervisor.
Educational:
Bachelor’s degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.
Minimum Work Experience:
At least 4 years relevant experience with 2 years as CSO I/II level or equivalent
Workplace: Jigjiga
Deadline: January 5, 2024
Position 5: Customer Service Officer-I
Major Duties:
- Promote and cross sell the Bank’s products and services and maintain positive relationships with all customers and other contact persons.
- Receive existing customers’ enquiries about banking services, facilitate the timely processing of their banking needs, and retain these existing customers.
- Receive and pays cash from/to customers with proper documentation per the relevant policy and procedure of the bank
- Receive own and other bank cheques, transfer requests and other payment instruments, identifies customers, verifies signature and processes accordingly.
- Sort, arranges and wraps notes by denominations in bundles of hundreds
- Ensure that customers are always provided with good for issue notes according to the NBE directive.
- Reconcile suspense and Head Office Accounts, ATM and POS transactions and prepares summary drawing sheets and sends to respective organs per schedule
- Processes cheques, payments, and transfers through the clearance system
- Prepare and post various tickets, vouchers, annexes, CPO (Banker’s Cheques) and other documents
Education:
BA Degree in Banking and Finance, Accounting, Economics, Management or in related fields.
Work Experience:
At Least 1-year relevant experience
Workplace: Jigjiga
Deadline: January 5, 2024
Position 6: Customer Service Officer III – Accounts
Major Duties:
- Promote and cross sells the Bank’s products and services
- Maintain a positive relationship with all customers and other contact persons.
- Call and visit potential and existing customers, promote the bank’s products and services, persuade them to open accounts and start working with the bank.
- Open deposit accounts and process cheque, Card Banking, Mobile Banking, Internet Banking, and similar requests of customer fulfilling the required documentation as per the banks policy and procedure and relevant directives of the National Bank of Ethiopia
- Handle customer applications for credit and international banking, reviews for against eligibility criteria completeness, submits for further processing
- Perform disbursements, account creation, loan initiation and schedule set-up, collection and delinquency management, loan status change processing, amendments to loans
- Approval loans as per the threshold set by the bank.
- Execute credit decisions in consultation with the Principal/Senior Officer-Operations and/or Branch manager.
- Ensure that all properties offered as collateral are insured to the full value of the asset over the duration of the loan and the policy is endorsed in the name of the Bank and borrower
- File insurance endorsement letters in the Bank’s safe custody and collateral documents per the policy and procedure of the Bank
- Reconcile suspense and Head Office Accounts, ATM and POS transactions and prepare summary drawing sheets and sends to respective organs per schedule
- Process checks, payments, and transfers through the clearance system
- Verify the presenter’s bank signature, check the validity, and verify the signature of the drawer.
- Prepare, signs and posts various tickets, vouchers, annexes, CPO (Banker’s Cheques) and other documents
- Take custody of the branch’s/unit/ATM cash, cheque book, card and other instruments per the relevant policies and procedure of the bank
- Review and authorize processed transactions, new account openings and amendments on existing accounts in line with the policies and procedures of the Bank
- Perform other related duties as may be assigned by the supervisor.
Education:
Bachelor’s degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.
Minimum Work Experience:
At least 4 years relevant experience with 2 years as CSO I/II level or equivalent
Workplace: Jigjiga
Deadline: January 5, 2024
Position 7: Banking Center (Branch) Manager
Job Description:
The incumbent is responsible to plan, direct and coordinate the functions of the Branch (Banking Center) he/she is assigned including;
- Ensuring achievement of the Bank’s strategy and the effective operation of the Banking Center;
- Manages the Branches financial Target including deposit mobilization, credit facilitation, FX generation;
- Also work to expand the customer base, champion digital banking and IB usage;
- Work to maximize customer satisfaction;
- Encourage creativity and innovation at the Branch level for Bank level impact;
- Work to create empowered and engaged workforce at a Branch;
- Others as detailed in the job description
Education:
BA Degree in Accounting, Finance, Management, Economics, Business Administration or other relevant fields.
Experience:
At least eight (8) years of progressive relevant experience with a minimum of three (3) years as Branch Manager plus having experience in high grade branch will be an advantage.
Workplace: Addis Ababa
Deadline: January 7, 2024
How to Apply
Qualified candidates can apply through www.ethiojobs.net. Please attach updated CV, education and Experience credentials and any recent recommendations on commendable performance.
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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