Amibara Properties Real State – Vacancy Announcement | Jobs 2023

Vacancy Announcement – Amibara Properties Real State

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Amibara Properties Real State would like to invites competent and interested candidates for the following Positions.

Position 1: Customer Service Officer

Detailed duties and responsibilities of the position,

• Answer phone, email, and face-to-face customer enquiries
• Direct customers to online resources
• Update customer records in our system, including notes about conversations and outcomes
• Present ideas for improving customer care
• Participate in team-building activities
• Make recommendations to managers to improve customer experience
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Accountability: Chief HR Officer

Department of work:  Human Resource

Profession: Professional

Required Skill and Experience

• BA in Business field and  2 years’ experience with related task
• Proven customer support experience or experience as a Client Service   Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Workplace: Addis Ababa

Position 2: Strategy and Program Manager

Detailed duties and responsibilities of the position,

• Assist with the real estate portfolio strategy, including rationalization and optimization activities, headcount and space planning (supply & demand management), and critical analysis of space usage
• Provide analysis and support needed for the management of the real estate portfolio pipeline to ensure decisions are made well in advance of lease events.
• Facilitate the development of project level and consolidated analyses to monitor the achievement of our strategy compared to our targets & objectives
• Support real estate reporting requirements as needed to keep stakeholders and consumers of portfolio and analytical information informed
• Provide support across the lifecycle of real estate projects as needed
• Support special projects, such as cost allocation-related initiatives, transformational cost reduction strategies, periodic real estate updates
• Support administration and enhancement of our Real Estate systems and reporting
• Drive innovation efforts with eye to process streamlining, technology and tools enhancement, risk and cost reduction
• Other projects and responsibilities as assigned, including dashboards, analyses, development of new strategies, enhancement of standard processes and documentation procedures
• Leads and manages all activities of multiple related projects, ensuring that the overall program is aligned with and directly supports strategic goals.
• Develops new programs to support the organization’s strategic direction.
• Monitors all project and program engagements from planning, supplier relationships, resources, budget changes, concerns and issues and makes necessary decisions.
• Organizes progress reports regarding communication, project performance, deliverables, risks and issues between different levels of management.
• Develops a budget and operational plan for the program.
• Designs and monitors evaluation methods to assess program strengths and identify areas for improvement.
• Monitors alignment between technology, operations and business needs.
• Conducts comprehensive stakeholder analysis for complex strategic programs.
• Takes responsibility for resolving issues, conflicts in critical ways and monitoring and controlling.
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Develop new programs to support strategic direction of the organization
• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
• Develop status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across various levels of leadership
• Develop a budget and operating plan for the program.
• Develop an evaluation method to assess program strengths and identify areas for improvement.
• Bring clarity to ambiguous requests
• Understand interdependencies between technology, operations and business needs
• Conduct comprehensive stakeholder analysis for complex strategic programs
• Works with project managers across the organization to ensure alignment between all plans related to the program.
• Strives to develop a broad understanding of project and program management principles, methods and practices.

Accountability: Chief HR Officer

Department of work: Human Resource

Profession: Head of Work

Required Skill and Experience

• 5+ years of real estate experience interacting with leaders across an organization
• Strong strategy, finance, critical thinking, analytical and problem-solving skill
• Excellent oral and written communication skills; proficiency in storytelling and developing clear and concise written presentations to leadership with a strong ability to articulate clearly and confidently
• Strong relationship management, interpersonal and teaming skills with a willingness to learn from others
• Organized, detail-oriented, self-led
• Strong ability to multi-task and juggle multiple priorities in a fast-paced environment
• Superior Microsoft Office skills (e.g., Word, Excel, PowerPoint, Outlook)
• Strong knowledge and experience of managing medium to large scale programs;
• Demonstrated ability to provide thought leadership for roadmap planning, organization and project/process solutions;
• Ability to handle multiple tasks simultaneously;
• Ability to work, collaborates, and motivate and lead a team

Workplace: Addis Ababa

Position 3: Chief Marketing and Branding Manager

The main functions of the position;

Organized to create competitive advantages for the company in the marketing industry, including creating unique marketing plans, create engaging ads, emails and promotional materials, developing marketing strategies and meeting marketing and sales personnel objectives, representing the company’s brand and the market; Plans and implements strategies to increase brand awareness by observing competitors and industry trends.

• Promoting the company’s existing brands and introducing new products to the market;
• Analyze budgets, prepare annual marketing budget plans, schedule expenses, and ensure the sales team meets its quotas and goals.
• Research and develop marketing opportunities and plans Understand customer requirements, identify market trends and suggest system improvements to achieve company marketing and brand awareness goals.
• Collect, analyze and summarize market data and trends to draft reports.
• Recruit, train, schedule, coach and manage marketing teams to achieve sales and marketing workforce objectives.
• Maintain relationships with key customers by making regular visits, understanding their needs and anticipating new business opportunities.
• Stay current in the industry by attending educational opportunities, conferences and workshops, reading publications and maintaining personal and professional networks.
• Create and manage all social media platforms such as Instagram, tiktok, facebook and twitter.
• Create contents for our social media pages and keep our customers updated of pur progress.
• Use knowledge to select appropriate technologies for targeted communication Improve messaging/design initiatives.
• Achieving Operational Efficiency by Analyzing Advertising and Promotional Costs:
• Create contents for a website and keeping it updated.
• Develop integrated marketing/advertising/sales campaigns, direct mail, multimedia advertising, print materials, signage and internet activity.
• Manage all staff members and advertising elements are being done according to the brand guideline.

Accountability: COO, Office of CEO

Department of work: COO, Office of CEO

Profession: Head of work

Required skills and experience:

 Type and level of education:

• Bachelor’s degree in Marketing, Accounting, Business Administration or related field;
• 11-12 years of experience in marketing or sales and 4-5 years of responsible experience. Additional knowledge and skills;
• Understanding and knowledge of sales and marketing;
• Strong analytical, organizational and creative thinking skills;
• Excellent communication, interpersonal and customer service skills;
• Knowledge of data analysis and report writing;
• Ability to understand and follow company policies and procedures;
• Ability to work under pressure;
• Creating PowerPoint presentations and matching materials to support the organization’s marketing efforts to external and internal customers;
• Create and implement short- and long-term marketing strategies to meet sales team goals and annual sales targets;
• Proactively seek new business using marketing campaigns, telemarketing, e-commerce, site visits and other methods;
• Train and motivate staff to provide better service to customers;
• Developing long-term relationships with customers, increasing customer loyalty and creating new market connections.
• Assess market trends to determine costs, competition, and pricing to balance supply and demand.
• Prepare accurate and complete sales reports documenting marketing budgets, current market share, direct sales and marketing plans.
• Consult with sales managers and stakeholders to evaluate company performance.

Workplace: Addis Ababa

Position 4: Personnel and General Service Officer

Main duties:

• The personnel and general services officer will have a primary goal of providing excellent assistance and support to employees and the organization in managing and developing its human and material resources. Specifically, the personnel and general service officer will have responsibility for the following:
• Arranges employment procedures for vacancies, renewals, leaves (Annual, sick, maternity etc)
• Support the familiarization and implementation of HR and Admin initiatives and systems
• Provide counseling on policies and procedures
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Assist in performance appraisal processes
• Support the management of disciplinary and grievance issues
• Maintain employee records (attendance, Employment etc.) according to organizational policy and legal requirements
• Review employment and working conditions to ensure legal compliance
• Public relations (follows matters arising from government offices, visitors, court cases, visas, work permit etc.)
• Checks the safety standards controlling mechanism is in place, at all working locations (vehicle, office equipment like computers telephone fax, photocopy machines, etc.)
• Follows-up and supervises the personnel and secretarial activities of the office
• Assures office and compound cleanness and guard services are carried out according to schedule.

Accountability: Chief HR Officer

Department of work: Human Resource

Profession:  Professional

Required Skills and Experience

Education and Experience:

• BA in business administration, management, social studies or relevant field; further training will be a plus
• Proven 4 relevant experience as HR officer, administrator or other HR position
• Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
• Understanding of labor laws and disciplinary procedures
• Proficient in MS Office;

Skill set required:

• Outstanding organizational and time-management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making aptitude
• Strong ethics and reliability

Workplace: Addis Ababa

Deadline: November 5, 2023

How to Apply

Interested candidates are invited to submit their updated resume and a cover letter outlining their relevant experience and explaining their interest in the role.

Please email your application to hr@amibaraproperties.estate

Application instruction:

• Remember to attach your CV, Application letter, Educational document, and updated work experience letter. 
• Incomplete and false information will be Rejected

Remind this:

• Read the vacancy announcement carefully.
• Check the vacancy details with eligibility.
• Prepare your CV or Application Details.
• Finally, apply as instructed by the authority.

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