Vacancy Announcement – Bank of Abyssinia
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Bank of Abyssinia would like to invite qualified and interested job seekers to apply for the following different positions.
Position 1: Banking Business Officer
Job Objective:
To promote bank products and services, attained customers request and provide efficient and high quality service to customers as per the bank’s policy, procedure, guideline and other pertinent regulation.
Main Duties and Responsibilities:
- Attain the customer request, provide efficient and high quality service, and promote and sale banking product, service and channels.
- Delivers efficient and high quality service to customers and handle their queries and complaints.
- Maintain positive relationship with customer and staffs.
- Enhance the bank’s image through pro-actively handling customers & maximize of their satisfaction.
- Signs on documents and transaction tickets.
- Comply strictly the regulatory standards, bank’s policies, procedure and code of conduct.
- Perform each tasks with the bank’s standards and delivery time and adhere strictly to compliance and operational risk controls.
- Identify and recruit prospect customers, and provide professional advise.
- Work towards the achievements of the teams and individual task.
- Promote the bank’s products, service and digital banking to customers.
- Participate in the resource mobilization activities.
- Attend customer at counter properly with due respect.
- Recruit customers, sale products, services and digital banking of the Bank.
- Prepare cash and non-cash tickets/negotiable instrument.
- Process cash and non-cash transactions.
- Process customers’ account opening, digital banking services and perform cross selling activities.
- Process customer account closing and product service and channel termination.
- Identify, verify and scan customers’ and authorized staffs’ signatures.
- Maintain his/her cash holding position at all time.
- Balance daily cash and non-cash tickets and physical cash against the respective accounts.
- Perform other related duties given by the supervisor.
Job Requirement
Education: BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields
Work Experience: Minimum of 2 years banking experience.
Place of Work: Dolomena and Karat Branches (Hawassa District)/ Fafen Branch (Dire Dawa District)
Position 2: Succession and Career Management. Senior HR Officer
Job Objective:
To design, develop and implement the Bank’s career and succession management programs using an integrated and systematic approach to ensure bench strength of talent that is fully equipped to achieve BoA’s vision, mission and strategic focus.
Specific Duties and Responsibilities:
- Executes the design, development, and implementation of programs, policies, and strategies for high-performing leadership talent.
- Identifies high performing employees and develops appropriate employee career &competency development plans.
- Develops career paths/plans for key employee categories/ roles in the various sectors.
- Selects raters for successors, follow-up raters to conduct 360 degree rating, schedules for successors to get feedback, makes close follow up to develop their PDP, and recommends the appropriate intervention for the identified Knowledge/skill gaps.
- Creates talent databases incorporating performance, assessment, demographic, education, experience, and career interests.
- Delivers regular reports regarding the status of Career and succession management for management decision.
- Evaluates and analyzes the progress of career and succession management programs and outcomes using specified metrics to evaluate success.
- Perform other related duties given by the supervisor.
Job Requirement
Education:- MA/BA Degree in Human Resource Management, Management or other related fields.
Work Experience:- Minimum of 6/8 years banking experience, of which 4 years in the area of HRM.
Place of Work: Addis Ababa
Position 3: Grade I Branch Manager
Job Objective:
To ensure the overall banking operation activities of the branch perform as per the bank’s policy, procedure, guideline and other pertinent regulation.
General Duties and Responsibilities:
- Develop Branch plans (such as operational plan, marketing plans and sales plan) and objectives and, lead & evaluate in their implementation.
- Coordinate and manage the overall banking operation activities in the branch.
- Prepare the Branch’s budget and track its implementation,
- Represent the Branch,
- Ensure effective and proper utilization of resources;
- Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
- Coach and mentor employees within the branch towards effective career development,
- Sets goals, objectives, performance standards and signs an agreement with performers, and evaluate the periodic performance of subordinates,
- Prepare, Review, approve and submit functional reports to relevant organs and work closely with the branch teams for same,
- Manage disciplinary concerns of the Branch’s staff.
Main Duties and Responsibilities:
- Ensures customer queries and complaints properly handled;
- Facilitate efficient and high quality service to customers;
- Manage and maintain positive relationship with customer and staffs;
- Promote new and existing banks products, service and digital banking to customers;
- Enhance the banks image through pro-active handling of customers and maximizes their satisfaction;
- Ensures that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct;
- Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process;
- Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies;
- Ensure that tasks are completed to the agreed standards within the agreed delivery time;
- Plan, coach, manage and coordinate the overall branch management;
- Enhance the Branch’s competitive position;
- Perform regular assessment of all branch –related work practices;
- Support Branch staff in developing, managing, and growing customer relationships;
- Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;
- Set team objectives, goals , and performance standards and facilitate team’s alignment and goal cascading;
- Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies;
- Ensure that tasks are completed to the agreed standards within the agreed delivery time;
- Plan, coach, manage and coordinate the overall branch management;
- Work closely with the branch teams in annual plan development and implementation;
- Enhance the Branch’s competitive position;
- Review and consolidate Branch budgets;
- Perform regular assessment of all branch –related work practices;
- Evaluate annual plans, such as operational plan, marketing plans and sales plan…
- Support Branch staff in developing, managing, and growing customer relationships;
- Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;
- Creates conducive work environment for the customers and staff;
- Check and approve balance confirmation;
- Motivates all branch staff to deliver high quality service;
- Implement the designed strategy for business growth, operational excellence and digitalization;
- Represent the Branch in social and official affairs and handle correspondences;
- Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments;
- Coordinate the marketing efforts of the branch;
- Perform other duties assigned by appropriately instituted Supervisory Management.
Job Requirement
Education:- MA/BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields.
Work Experience:- Minimum of 6/8 years banking experience, Experience in supervisory role is advantageous.
Place of Work: Dolomena and Chelelektu Branches (Hawassa District)
Position 4: Grade I Branch Business Manager
Job Objective:
To ensure the effectiveness of the branch sales and marketing activities, mobilization of resources, expansion of branch accessibility through digital banking and efficient and high quality service provision to customers in consistent manner in the branch at all time as per the bank’s policy, procedure, guideline and other pertinent regulation.
General Duties and Responsibilities:
- Coordinate and manage the overall banking operation activities in the branch.
- Participate in the Preparation of the Branch’s budget and track its implementation,
- Ensure effective and proper utilization of resources;
- Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
- Coach and mentor employees within the branch towards effective career development,
- Set goals, objectives, performance standards and signs an agreement with performers, and evaluate the periodic performance of his/her subordinates.
- Prepare, Review and upon approval, submit functional reports to relevant organs and work closely with the branch teams for same,
- Manage disciplinary concerns of the Branch’s staff.
Main Duties and Responsibilities:
- Participate in the Development of Branch plans (such as operational plan, marketing plans and sales plan) and objectives and review and consolidate same.
- Plan and manage the sales and customer service activities of the activities of the branch.
- Sale of bank products, services and digital banking.
- Handle the customer request.
- Maintain relationship management with customers.
- Ensure the proper handling of customer queries and complaints, and manage and maintain positive relationship with customer and staffs.
- Promote new and existing bank’s products, services and digital banking to the customers and facilitate efficient and high quality service to customers.
- Enhance the bank’s image through pro-active handling of customers and maximization of their satisfaction.
- Ensure that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct.
- Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process.
- Ensure that good relationship maintained with developmental partner and high value customers.
- Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards, policies and practices.
- Countersigns on document and transaction tickets and approve payments.
- Supervise the business activities in the branch.
- Work closely with the branch teams in annual plan development.
- Evaluate continuously the work of the Branch business team.
- Motivate the Branch Business team.
- Prepare and implement periodic job rotation plan for the Branch business team.
- Ensure that all Branch transactions are processed accurately and efficiently.
- Responsible for management and maintenance of all bank products, services and digital banking.
- Coordinate the marketing efforts of the branch.
- Evaluate periodically the marketing and sales plans.
- Follow–up and rectify discrepancy reported by internal auditors.
- Create conducive working environment for the customers and staff.
- Engage fully in the resource mobilization activities.
- Authorizes transactions.
- Ascertains that all transactions are authorized on same date as per the standard.
- Keep cash indemnity savings account passbook of the officer and updates the balance on the system monthly.
- Manage and approve transactions on inactive current accounts as required.
- Measure Branch Business staffs’ performance periodically.
- Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments.
- Ensure all loan request of customers are properly and timely forwarded to the respective departments as per credit procedure.
- Prepare reminder to the customer or take action for those customers who write a cheque without Sufficient balance as per NBE directive and report to Branch Banking;
- Perform other duties assigned by appropriately instituted Supervisory Management
Job Requirement
Education: MBA/BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields.
Work Experience: Minimum of 4/6 years banking experience. Experience in supervisory role is advantageous.
Place of Work: Dolomena Branch (Hawassa District)
Position 5: Grade II Branch Business Manager
Job Objective:
To ensure the effectiveness of the branch sales and marketing activities, mobilization of resources, expansion of branch accessibility through digital banking and efficient and high quality service provision to customers in consistent manner in the branch at all time as per the bank’s policy, procedure, guideline and other pertinent regulation.
General Duties and Responsibilities:
- Coordinate and manage the overall banking operation activities in the branch.
- Participate in the Preparation of the Branch’s budget and track its implementation,
- Ensure effective and proper utilization of resources;
- Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
- Coach and mentor employees within the branch towards effective career development,
- Set goals, objectives, performance standards and signs an agreement with performers, and evaluate the periodic performance of his/her subordinates.
- Prepare, Review and upon approval, submit functional reports to relevant organs and work closely with the branch teams for same,
- Manage disciplinary concerns of the Branch’s staff.
Main Duties and Responsibilities:
- Participate in the Development of Branch plans (such as operational plan, marketing plans and sales plan) and objectives and review and consolidate same.
- Plan and manage the sales and customer services activities of the branch.
- Selling of bank products, services and digital banking.
- Handles the customer request
- Maintain relationship management with customers.
- Ensure the proper handling of customer queries and complaints, and manage and maintain positive relationship with customer and staffs.
- Promote new and existing banks products, service and digital banking to the customers and facilitate efficient and high quality service to customers.
- Enhance the bank’s image through pro-active handling of customers and maximization their satisfaction.
- Ensure that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct.
- Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process.
- Ensure that good relationship maintained with developmental partner and high value customers.
- Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards, policies and practices.
- Countersigns on document and transaction tickets and approve payments.
- Supervise the business activities in the branch.
- Work closely with the branch teams in annual plan development.
- Evaluate continuously the work of the Branch business team.
- Motivate the Branch Business team.
- Prepare and implement periodic job rotation plan for the Branch business team.
- Ensure that all Branch transactions are processed accurately and efficiently.
- Responsible for management and maintenance of all bank products, services and digital banking.
- Coordinate the marketing efforts of the branch.
- Evaluate periodically the marketing and sales plans.
- Follow –up and rectify discrepancy reported by internal auditors.
- Creates conducive working environment for the customers and staff.
- Engage fully in the resource mobilization activities.
- Authorizes transactions.
- Ascertains that all transactions are authorized on same date as per the standard.
- Keep cash indemnity savings account passbook of the officer and updates the balance on the system monthly.
- Manages and approve transactions on inactive current accounts as required.
- Measure Branch Business staffs’ performance periodically.
- Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments.
- Ensure all loan request of customers are properly and timely forwarded to the respective departments as per credit procedure.
- Handle correspondences.
- Prepare reminder to the customer or take action for those customers who write a cheque without sufficient balance as per NBE directive and report to Branch Banking.
- Perform other duties assigned by appropriately instituted Supervisory Management
Job Requirement
Education:- MA/BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields.
Work Experience:- Minimum of 6/8 years banking experience, Experience in supervisory role is advantageous
Place of Work: Arba Minch Branch (Hawassa District)
Deadline: November 03, 2023
How to Apply
We would like to inform you that you can get detailed information about the requirements and apply for the positions by logging in to the bank’s career site https://vacancy.bankofabyssinia.com
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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