Vacancy Announcement – British Council
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!The British Council builds relationships, understanding and trust between the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives and with governments and partners to make a big difference over the long term that will benefit millions of people around the world.
We help young people develop the skills, confidence and relationships they need to realize their potential and participate in strong and inclusive communities. We support them to learn English, access high quality education and gain internationally recognized qualifications. Our work in arts and culture encourages creative expression and exchange and fosters creative enterprise.
We connect the best of the UK with the world and the best of the world with the UK. These relationships lead to an understanding of each other’s strengths and the challenges and values we share. This builds trust between people in the UK and other countries which endures even when official relations are strained. We work on the ground in more than 100 countries. In 2019-20, we reached 80 million people directly and 791 million in total, online and through our broadcasts and publications.
British Council would like to invite qualified and interested job seekers to apply for the following vacant position.
Position 1: B2B Customer support officer
Essential Requirements and Experience:
Minimum requirements:
University degree in any subject or relevant qualification
Desirable:
Experience in supporting the delivery of computer-based exams.
Role-specific knowledge and experience:
- Experience in B2B / B2C customer service environment
- Experience of and ability to deliver excellent standards of customer service.
- Understanding and experience in risk and compliance management
Excellent computer skills:
The long-term purpose of this role is to ensure the efficient, effective operational coordination and delivery of B2B Exams and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, system, and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the Account. During the transition period, the role will provide this support to B2C customers, focusing on registration and payment systems and Computer-Based testing.
Further Information:
Pay Band – BRC-4-F
Salary: ETB 38 924,00 per month plus benefits
Contract Type – Two (2) Years Fixed Term Contract
Department: Exams
Location: Addis Ababa, Ethiopia
Role holders must have existing rights to live and work in the country the role is based.
The role holder will be required to work some Saturdays.
Closing Date – 30 June 2024 applications will close at 23:59 South Africa Time
Position 2: Procurement Manager
Minimum/essential requirements:
- Extensive experience working in a similar role at a similar level managing procurement projects or procurement teams
- Experience in leading and managing effective negotiations
- In-depth understanding of procurement processes and complex competitive bidding
- Good understanding of procurement project delivery, including Supplier Relationship Management
- Good business understanding across the industry
- Understands and has used a variety of pricing models and tools.
- Understands legal and operational risks.
- Undergraduate degree holder or has relevant experience in procurement
- Qualified member of a professional body, e.g. CIPS or other relevant body or equivalent experience
- The British Council systems and global processes operate in English. Written and verbal proficiency in English is required
Desirable:
Extensive experience with Strategic Sourcing with managing stakeholders’ teams or experience in managing procurement teams or categories.
Further information:
Salary: 96,474 ETB per month
Deadline: June 30, 2024
How to Apply
Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
If you have any technical problems, please email askhr@britishcouncil.org
Only short listed candidates will be contacted.
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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