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Cooperative Bank of Oromia would like to invite qualified and interested Job seekers to Apply in the position of Branch Manager I.
Position : Branch Manager I
Educational Background: BA, Degree in Economics, Accounting, Management, and other Business-related fields
Work Experience: Minimum of 6(six) years relevant Banking experience from which one year on Supervisory level.
Language: Proven proficiency of AfaanOromoo, Amharic and English are Mandatory.
Workplace: Gedo Branch under Western Finfinne District
Place of Registration: Western Finfinne District
Main Roles and responsibilities:
Identify and develop new sources of business, to acquire and recruit new potential customers and develop strong relationships, to optimize the utilization of all products and services of the bank
Retain existing customers by developing and maintaining fruitful relationship with the current customers
Resolve customer issues i.e.: investigates and resolves customer complaints regarding service.
Ensure customers’ needs are met.
Guide branch customer service initiatives as per the established service standards of the bank
Engage branch staffs to reinforces customer relation and promotes the service culture
Support branch staffs on developing, managing and growing customer relationships,
Develop and enhance good relationships with community and other financial institutions.
Prepare schedule for regular face-to-face meetings with the corporate customer of the branch for business discussion at the preference place of the customers,
Ensure that all customers of the branch are well informed on bank’s product and services
Refer opportunities to other business segment managers where appropriate
Develop and monitor bank sales strategies to get area’s competitive advantage
Provides innovative and productive inputs to enhance the efficiency of the branch and widen the scope of the business to increase revenues as well.
Support and coordinates the marketing efforts of the branch
Marketing branch within the community to attract business
Represents the bank in social and official affairs
Implement the designed strategy for the growth of quality services and customer recruitment
Ensure all document related to credit and Trade Service are properly and timely forwarded to the respective organs
Manage and monitor loan portfolio and ensure that long outstanding suspense accounts are cleared timely.
Maintains and oversees all banking procedures and processes
Ensure proper communication of policies, procedures, circulars and other business communications to staff of the branch,
Approve branches expense as per the limit.
Ensure effective and proper utilization of branch’s resources,
Rectify discrepancies and comments reported by internal auditors and controller,
Monitor, verify, rectify and update all accounting records.
Ensure compliance and monitoring is in place in accordance with rules, regulations and standards,
Prepare financial statements and operational reports for the district and head office.
Checks and balances daily cash on hand against journal and cash book and ensures that subsidiary accounts balance with their respective general ledger positions.
Keeps custody of revenue stamps, loan security documents, and loan contracts.
Keeps dual control of petty cash and vault key as needed
Documents and interprets complicated financial information for bank clients
Oversees financial reports for taxes, regulatory agencies, and other financial groups relating to branch finance
Monitoring budgets and ensuring sales targets are met, engaging and motivating staff to achieve objectives.
Ensuring that employees of the branch are comply to rule, regulations and other guidelines set by the bank
day-to-day supervision and leadership by training, mentoring and guiding branch staff, to function effectively
Identify, develop, deploy and retain talented staff including completing performance appraisals, personal development and succession plans effectively and on time in accordance with the established performance management system.
Understanding the Banking Business: Applying knowledge of business and the marketplace to advance the bank’s goals.
Making Complex Decisions: Making good and timely decisions that keep the bank moving forward;
Taking Initiatives: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm;
Managing Execution: Providing direction, delegating, and removing obstacles to get work done;
Ensuring Accountability: Holding oneself and others accountable for meeting commitments;
Driving Results: Consistently achieving results, even under tough circumstances
Managing Conflict: Handling conflict situations effectively, with a minimum of noise.
Influencing People: Creating a climate where people are motivated to do their best to help the bank to achieve its objectives;
Building Collaborative Relationships:
Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals;
Being Flexible and adaptable:
Operating effectively, even when things are not certain, or the way forward is not clear.
Maintains a commitment to honesty; models social, ethical, and organizational values; firmly adheres to codes of conduct and ethical principles;
The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner. This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
Works effectively with and supports colleagues, fostering a positive and collaborative environment. It is about understanding the need to work together to create an environment of co-operation, trust, and mutual responsibility.
Actively pursues technical and personal self-development on an ongoing basis; Takes advantage of learning opportunities and ongoing development (e.g., courses, observation of others, assignments, etc.)
Giving high concern for optimal operations, making effective decisions (business) with a less possible cost, or efficiently
Able to value communities’ values, norms and beliefs and act to discharge responsibilities to obey and serve the community in which the bank operates to earn public credibility.
Knowledge of overall Banking Operations (Domestic, Foreign, Digital Banking, and Interest Free Banking);
Banking Business and Industry Knowledge;
Knowledge of Banking Directives, Regulations, and related Proclamations;
Customer Relationship Management Skill
Ability to advice and direct customers
Salary: As per the Bank’s salary scale and benefit scheme
Terms of employment: Permanent after probationary period
Application Deadline: August 26, 2022
How to Apply:
Interested applicants who fulfill the above criteria can submit their copies of non-returnable CV with the application letter and copy of credentials; including copy of grade 8 ministry certificate and other supportive documents. Applicants should appear in person within original documents within five consecutive working days from the date of announcement, only shortlisted applicants will be communicated for further process.
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