Vacancy Announcement – Dashen Bank S.C
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Dashen Bank S.C would like to invite qualified and interested job seekers to apply for the following different position.
Position 1: – Customer Service Manager I for Tefam Branch (Branch in Gambela Region)
DB/ Vacancy-0001/24
Job Summary:
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Academic & Professional Qualification:
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience:
Minimum of Six (6) years banking experience
Behavioral Competency:
- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency:
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
Workplace: Gambela
APPLICATION FORM – Customer Service Manager I for Tefam Branch
Deadline: January 12, 2024
Position 2: Customer Service Manager I for Meti Branch (Branch in Gambela Region)
DB/ Vacancy-0002/24
Job Summary:
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Academic & Professional Qualification:
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience:
Minimum of Six (6) years banking experience
Behavioral Competency:
- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency:
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
Workplace: Gambela
APPLICATION FORM – Customer Service Manager I for Meti Branch
Deadline: January 12, 2024
Position 3: Customer Service Manager I for Gewata Branch (Branch in South West Ethiopia Region, Kaffa Zone)
DB/ Vacancy-0004/24
Job Summary:
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Academic & Professional Qualification:
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience:
Minimum of Six (6) years banking experience
Behavioral Competency:
- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency:
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
Workplace: South West Ethiopia Region, Kaffa Zone
APPLICATION FORM – Customer Service Manager I for Gewata Branch
Deadline: January 12, 2024
Position 4: – Customer Service Manager I for Silkamba Branch (Branch in East Shoa Oromia Region)
DB/ Vacancy-0003/24
Job Summary:
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Academic & Professional Qualification:
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience:
Minimum of Six (6) years banking experience
Behavioral Competency:
- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency:
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
Workplace: East Shoa Oromia Region
APPLICATION FORM – Customer Service Manager I for Silkamba Branch
Deadline: January 12, 2024
Position 5: Senior Customer Service Officer – Cash I for Jemu Branch (South-west Ethiopia Region)
DB/ Vacancy-0006/24
Job Summary:
The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Academic & Professional Qualification:
Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience:
At least four (4) years of banking experience
Behavioral Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Excel and good command of Microsoft Visio.
Workplace: South-west Ethiopia Region
APPLICATION FORM – Senior Customer Service Officer – Cash I for Jemu Branch
Deadline: January 12, 2024
Position 6: Senior Customer Service Officer – Cash I for Gewata Branch (Branch in South West Ethiopia Region, Kaffa Zone)
DB/ Vacancy-0007/24
Job Summary:
The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Academic & Professional Qualification:
Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience:
At least four (4) years of banking experience
Behavioral Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Excel and good command of Microsoft Visio.
Workplace: South West Ethiopia Region, Kaffa Zone
APPLICATION FORM – Senior Customer Service Officer – Cash I for Gewata Branch
Deadline: January 12, 2024
Position 7: Senior Customer Service Officer – Cash I for Gambella Branch/Newland Outlet
DB/ Vacancy-0005/24
Job Summary:
The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Academic & Professional Qualification:
Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience:
At least four (4) years of banking experience
Behavioral Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Excel and good command of Microsoft Visio.
Workplace: Gambela
APPLICATION FORM – Senior Customer Service Officer – Cash I for Gambella Branch
Deadline: January 12, 2024
Position 8: Contact Center Agent – with Oromifa language requirement
DB/Vacancy- 0008/24
Job Summary:
The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards
Academic & Professional Qualification:
- Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
- BSc. Degree in Computer Science, IT, Information Systems
- Fluency in Oromifa language (speaking and writing) is required.
Experience:
Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers.
Behavioral Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers)
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Knowledge of customer relationship and service quality management.
- Good understanding of customer care service standards or benchmarks
- Knowledge of Banking product and services
- Knowledge of customer relationship and service quality management.
- Knowledge and experience in modern sales and marketing practices in financial services industry.
- Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service
- Project management skills.
Workplace: Addis Ababa
APPLICATION FORM – Contact Center Agent for Oromifa
Deadline: January 14, 2024
Position 9: Contact Center Agent – with Tigrigna Language requirement
DB/Vacancy- 0008/24
Job Summary:
The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards
Academic & Professional Qualification:
- Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
- BSc. Degree in Computer Science, IT, Information Systems
- Fluency in Tigrigna language (speaking and writing) is required.
Experience:
Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers.
Behavioral Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers)
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Knowledge of customer relationship and service quality management.
- Good understanding of customer care service standards or benchmarks.
- Knowledge of Banking product and services
- Knowledge of customer relationship and service quality management.
- Knowledge and experience in modern sales and marketing practices in financial services industry.
- Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service
- Project management skills.
Workplace: Addis Ababa
APPLICATION FORM – Contact Center Agent – for Tigrigna
Deadline: January 14, 2024
Position 10: Senior Corporate Relationship Officer-IFB
DB/ Vacancy-0010/24
Job Summary:
The Corporate Relationship Officer-IFB is responsible to participate in growing and maintaining a portfolio of clients within assigned sector and market segment by recommending or selling Corporate Banking/ Corporate IFB products and cross selling other Bank products and services so as to enhance value-add relationship with existing customers.
Academic & Professional Qualification:
- Bachelor’s Degree in Business Administration, Marketing Management, Management, Banking, Finance, Management, Information Technology, or related fields.
- Trainings and courses in banking operations (IFB, domestic, credit and international banking operations)
Experience:
Minimum of four (5) years relevant experience.
Behavioral Competency:
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency:
- Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products.
- Commercial awareness to understand and apply commercial and financial principles to business thinking.
- Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.
- Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.
- Knowledge of Corporate Banking products.
- Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Workplace: Addis Ababa
APPLICATION FORM – Senior Corporate Relationship Officer
Deadline: January 14, 2024
How to Apply
1. Interested and qualified applicants should apply through the application link which mentioned under each position:
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
Female applicants are highly encouraged to apply
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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