DHL Group -Vacancy Announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!DHL Group would like to invites competent and interested candidates for the following position.
Position: Key Account Executive
Minimum Requirements:
- Skills / Qualifications
- Presentation skills (good)
- Customer-facing and interaction skills (excellent)
- Software skills (Word, Excel, PowerPoint, etc.) (excellent)
- Software skills (DHL Systems) (preferable)
- Communication skills, spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)
- Analytical, organizational and motivational skills (excellent)
- Project management skills (good)
Expected Educational Qualifications
- Customer service / Sales experience
- University degree
Key Responsibilities
- Provide the full suite of customer service offerings (including bookings, inquiries, quotes, supply request, queries) to Key Account customers in addition to customized contracted services(Reporting, Mail Room Management).
- Prepare written correspondences to customers when required to furnish information requested Proactively inform customers of shipment delays and potential service failures.
Ensuring the smooth execution of Key Account Servicing strategy for selected accounts in line with the direction of the Customer Care & Key Account Supervisor and Sales Managers whilst continuously working with customers to identify and incorporate their evolving and emerging needs in Key Account Servicing
- Make joint visits to Key Account customers with sales staff and when necessary solicit feedback to improve service provided to the customers
- Pro-active shipment tracking for all Key Accounts on the desk.
- Ensure that all outstanding traces are escalated when necessary using GEMA and that all traces are resolved within the shortest time possible to the customer’s satisfaction
- Ensure that customer complaints and claims transferred to the customer care unit are treated as a priority and are resolved to the customer’s satisfaction
- Evaluate complaints and escalate any serious issues to the Customer Care & Key Account Supervisor.
Place of Work: Addis Ababa
Deadline: Oct 15, 2025
How to Apply:
Please select the button below to upload your resume and then proceed through the application process. Resume upload is required to complete the application.
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
We are looking forward to your application.
Remind this:
Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
N.B: Sewaseweth.com website is an online jobs search engine for jobs seekers in Ethiopia and abroad. If you are looking latest jobs in Ethiopia and other contents you are in the right place. In addition to this, we offer you knew international scholarship opportunities. Just remember to visit the official website for the latest jobs vacancy. You can access new job vacancies easily where you are.
Website:- www.sewaseweth.com/jobs
Stay in touches and follows us on our social media platforms to get the latest jobs opportunities.
Telegram:-
Join our telegram channel
https://www.t.me/Ethiojob1Vacancy