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Edomias International – Vacancy Announcement for Fresh Graduates

Edomias International – Vacancy Announcement for Fresh Graduates

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domias International Plc. is the Premier Human Resource solutions provider in Ethiopia serving clients for more than 15 years. We provide a full range of cost-effective Human Resources solutions to help organizations take their business to the next level.

We are not just a service provider, but also a strategic business partner. We play a vital role in reducing the work of managers that would otherwise be spent in the routine activities of non core functions and enable them to focus on core strategic activities.

We invite qualified applicants for the position of Operations Officer at one of our clients VFS Global Services Pvt. Ltd.

Edomias International would like to invites competent and interested candidates for the following position.

Position: Operations Officer

Required Education: – BA Degree in any field of study preferable Marketing and Economics from Reputable University and GPA 2.75 and above

Work Experience: 0 years of experience

Knowledge & Key Skills:

  • Worked as Customer Service Representative
  • Basic Knowledge of Computer skills, in MS office & good typing speed
  • Adaptability and presence of mind to handle customer queries and complaints\
  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

 Language Requirements:

Fluency in English

Additional international language would be very helpful

Purpose of the role:

To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them

To ensure implementation of new process roll outs or changes.

The -Operations Officer is Responsible for:-

  • Document scrutiny and collection of application for visa processing
  • Handel customer/applicant queries personally or via email, telephone
  • Handel cash and bank related transactions if assigned and ensure 100% accuracy
  • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
  • Ensure all administration and logistics of passport delivery to consulate/applicant/logistic Company etc.
  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
  • Inform the applicants about the available added services and ensure delivery of value-Added service options to applicants/customers.
  • Encourage applicant to provide feedback on service provided and their overall experience overall experience at applicant center.
  • Ensure that the entire process is completed within the mandate turnaround time
  • Assist deputy manager/operation manager in execution of WB project
  • Ensure judicious use of natural resources
  • Adhere to the environment health and safety policy /objective and guidelines of the organization
  • Indicative KRA’s/Budgetary and Revenue Responsibilities
  • Productivity – Targets met as prescribed in Team Objective Tracker.
  • Customer satisfaction (Applicants) – Complaints – Targets met as prescribed in Team Objective Tracker.
  • Timely & Accurate Data entry – Targets met as prescribed in Team Objective Tracker.
  • Late reporting /unauthorized absenteeism    
  • Adherence to TAT – Targets met as prescribed in Team Objective Tracker.
  • Completion of WB Projects Completion
  • Attending training programmes. Ensure all trainings      scheduled by HR are attended    
  • Training: Internal Process Certifications (OCL’s) – Scores well on all OCL’s completed for self
  • Error Monitoring – To reduce the number of errors on a daily basis, maintains Error Log, as applicable.
  • Updates Productivity & VAS Conversion Grid – to track performance on a daily basis.
  • VOC – Targets met as prescribed in Team Objective Tracker.
  • Ensures adequate Surveys are completed (minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker     

Salary: 20,275.00 ETB

Location: Addis Ababa

Deadline: August 15, 2024

How To Apply

Those who are qualified can attach their Application Letter, CV and Other credential documents through info@jobsinethiopia.net Clearly marking the Job Title “Operations Officer”

For additional Information you can call at +251 115 57 39 87

Efficient Professionals who can speak English fluently are invited to apply within 10 days after advertisement.

Incomplete application will not be considered

Only short listed candidates will be communicated.

Remind this:

  • Read the vacancy announcement carefully.
  • Check the vacancy details with eligibility.
  • Prepare your CV or Application Details.
  • Finally, apply as instructed by the authority.

N.B: Sewaseweth.com website is an online jobs search engine for jobs seekers in Ethiopia and abroad. If you are looking latest jobs in Ethiopia and other contents you are in the right place. In addition to this, we offer you knew international scholarship opportunities. Just remember to visit the official website for the latest jobs vacancy. You can access new job vacancies easily where you are.

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Edomias International – Vacancy Announcement for Fresh Graduates
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