Vacancy Announcement – Enat Bank SC
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Enat Bank SC would like to invite qualified and interested job seekers to apply for the following vacant position.
Position 1: – Senior Marketing Officer
Job Summery
Essential Function
Assist in development of short- and long-term plans and budgets for the marketing and communications program and its activities, monitor progress, assure adherence and evaluate performance;
Assist the Marketing Manager in the co-ordination, organization and promotion of events and activities including attendance at external and internal events.
Evaluate events/marketing activities and related impact by writing reports to feedback information, impact assessment and to inform future development.
Responsible for maintaining consistency and alignment of all marketing activities across all channels with the overall direction of the endorsed brand architecture and style guides;
Develop various proposals which enable to enhance the bank’s brand and overall growth by creating favorable team spirit;
Create and implement a comprehensive marketing and communications program that will enhance the Bank’s image and position within the market and the general public and measure the success of each implemented program;
Identify and implement systematic workflows to ensure timely delivery of marketing services;
Sets targets, develops KPIs, monitors and reports on overall performance of product and branding campaigns and agencies using a variety and combination of measures;
Responsible for integrated product marketing campaigns and initiatives with clearly defined objectives for growth, retention and value delivered within agreed budgets and aligned to the overarching brand strategy and business objectives;
Job Requirement
Education and Qualification
BA/MBA in Marketing Management, Business Administration, Management and any other related fields with 5.5/3.5 years of experience in relative fields, preferably in banking industry, of which at least 2 year as a relevant officer position.
Place of Work: Addis Ababa
Position 2: – Senior Customer Service Officer
Job Summery
Essential Function
Analyze business processes improvement solutions to determine effectiveness.
Analyze customer information and needs to improve customer relationships.
Analyze customer service needs by building communicative and open relationships..
Facilitate adherence to customer service standard.
Monitor lapses in delivery of products and services to customers.
Plan delivery of services that meet customer requirements.
Resolve customer relationship management conflicts.
Respond to incoming calls, emails and other message from customers and give them the right answers and directions
Give accurate direction and support to the division to facilitate successful completion of organization’s targets and performance goals
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment in connection with customer service
Make use of proven business techniques in the identification of lapses and loop holes in the organization’s customer service division and recommend better strategies that will yield better results
Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the Bank and create an open and accessible communication rout for free flow of information
Support employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance in customer service .
Work with other HR departments to ensure that employees are very knowledgeable about work ethics and latest trends obtainable in the business market to obtain better results in customer service
Job Requirement
Education and Qualification
BA/MBA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 5.5/3.5 years of experience in relative fields, preferably in banking industry, of which at least 2 year as a relevant officer position.
Place of Work: Addis Ababa
Position 3: – Communication Officer
Job Summery
Essential Function
Develop communications plans including strategy, goals, budget and tactics
Develop media relations strategy, seeking high-level placements in print, broadcast and online media
Oversee all public relations activities
Leverage existing media relationships and cultivate new contacts within business and industry media
Create content for company and client press releases, press kits, articles and publications and keynote presentations
Monitor, analyze and communicate PR results
Undertake and follow up the proper executions of Bank’s desired image and position, assure consistent communication of image and position throughout the Bank
Follow up the appearance and consistency of all print and electronic materials such as letterhead, use of logo, brochures, etc are executed as per the bank’s manual
Develop media relations strategy, seeking high-level placements in print, broadcast and online media
Lead preparation of the Bank communication publications for both internal and external purpose;
Lead the content development and supervision the Bank website;
Writes, edits, and shares content such as publications, press release forms, website content, annual reports, business speeches, and marketing material
Finds opportunities to improve the brand’s reputation and organizes publicity events when required by management.
Handle meetings, social gatherings and communication with external Medias
Assist in maintaining and updating information on the Bank website, social media platforms
Job Requirement
Education and Qualification
BA in Marketing & Communication, Accounting, Management, Business Administration, Banking & Finance, and any other related fields with 3.5 years of experience in relative fields, preferably in banking industry, of which at least 1 year as a relevant officer position.
Place of Work: Addis Ababa
Position 4: – Audio Visual Officer
Job Summery
Essential Function
Schedules uses for audio-visual (AV) equipment.
Sets up and calibrates equipment for use.
Identifies causes for AV problems and resolves the issues.
Operates equipment as needed for various meetings and events.
Provides instructions for the operation of equipment to non-AV employees.
Designs, plans, and oversees regular and special AV portions of events.
Develops, tests, edits, and produces presentations and other multi-format resources.
Takes photographs and videos to be used in AV presentations, publications, or other resources.
Organize and make proper documentation of all media resources both in hard and soft copy for future reference
Must be able to travel to various locations to perform photography, videography, studio, or darkroom work.
Performs other related duties as assigned.
Job Requirement
Education and Qualification
BA in Photography, Media Production, Visual Arts, and any other related fields with 3.5 years of experience in relative fields.
Place of Work: Addis Ababa
Position 5: Graphics Designer
Job Summery
Essential Function
Obtain input from management, ensuring designs meet organizational standards and brand expectations, express ideas accurately, and represent the company or client appropriately
Examine existing processes, identifying flaws and creating solutions to improve design capabilities
Update and maintain internal databases of designs, photography, and video
Responsible to work on wide ranges of undertakings & medias to visualize and develop innovative graphic designs that meet the Bank business goals
Collaborate, and brainstorm with relevant teams to develop designs for a wide range of materials that may include web page, social Medias, events, posters, online banners, presentations, signage, internal communication, print Medias, and other appropriate marketing materials
Ensure high-quality designs that meet organizational standards and brand identity, express ideas accurately, and represent the Bank by obtaining input from management or relevant body.
Designing promotional leaflets and brochures, and overall creation of cohesive design.
Develop concepts by hand or with software, and execute original content determining ideal usage of colour, text, font style, imagery, and layout
Manage the design and uploading process of all outputs, understanding best practices for using a content management system
Extensive experience with Illustrator, Photoshop, InDesign, and other design software’s. Especially with mock-ups, web design, and multimedia presentation.
Work independently and cooperatively with marketing team to meet deadlines.
Update and maintain internal databases of designs, photography, and video
Job Requirement
Education and Qualification
BA in Graphic Design, Art, and any other related fields with 3.5 years of experience with design software, including Illustrator, InDesign, Photoshop, Dreamweaver, etc.
Place of Work: Addis Ababa
Position 6: Manager, Customer Service Management Division
Job Summery
Essential Function
Develop and implement customer service policies and procedures;
Maintain an orderly workflow according to priorities define and communicate customer service standards;
Responsible to improve customer service experience, create engaged customers and facilitate organic growth;
Establishes a channel for collecting customer feedbacks & reflect up on the feedbacks collected such as establish and manage customer free call-center;
Conduct customer satisfaction survey for every customer group;
Continuously monitors branches performance with respect to customer service;
Assesses relevant customer, competitor and industry insights to help define strategies to improve client experience and grow deposits;
Take ownership of customers issues and follow problems through to resolution across the bank;
Conduct regular services reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities;
Review and track customer complaint and resolution and report to EMT;
Participate in recruitment process, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment;
Keep ahead of industry’s developments and apply best practices to areas of customer service improvement;
Review and assess customer service contract oversee the achievement and maintenance of agreed customer service levels and standards;
Ensure the necessary resources and tools are available for quality customer service delivery;
Handle complex and escalated customer service issues;
Identify and implement strategies to improve quality of service, productivity and profitability;
Establish a system and provide training in the area of communication, one-to-one marketing, product knowledge, customer handling skill’s etc. to achieve sales targets and promote various banking services to customers;
Serve as a client advocate to drive internal departments to deliver the best in class services to clients;
Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges;
Undertake other related activities assigned by the supervisor.
Job Requirement
Education and Qualification
BA/MBA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 8.5/6.5 years of experience in relative fields, preferably in banking industry, of which at least 2 years as a relevant Senior officer position. Skill on computing, supervisory & team building, analysis.
Place of Work: Addis Ababa
Position 7: Digital Marketing Officer
Job Summery
Essential Function
Develop and implement digital marketing strategies to drive online traffic to the company website.
Manage and optimize online advertising campaigns (e.g., Google AdWords, Facebook, etc. Ads) to increase brand awareness and drive conversions.
Create and optimize content for various digital platforms, including websites, social media, email campaigns, and blogs.
Analyze key metrics and track campaign performance to identify opportunities for improvement.
Stay up-to-date with the latest trends and best practices in digital marketing and recommend strategies to enhance the company’s online presence.
Collaborate with cross-functional teams to ensure cohesive messaging and brand consistency across all digital channels.
Monitor and manage the company’s online reputation by responding to customer reviews and inquiries in a timely manner.
Job Requirement
Education and Qualification
BA in Marketing, Communication, and any other related fields with 3.5 years of experience in digital marketing tools and platforms, certification of digital marketing are preferable.
Place of Work: Addis Ababa
Deadline: September 22, 2024
How to Apply
The Bank has the right to cancel the post advertised
Interested applicants fulfilling the above requirements are invited to submit their applications only online through https://evacancy.enatbanksc.com/#/vacancy until September 22, 2024.
Enat Bank S.C
Human Capital Management Department Telephone: – 0115522835
Women applicants are highly encouraged
Incomplete application will not be considered
Only short listed candidates will be communicated.
Remind this:
Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
N.B: Sewaseweth.com website is an online jobs search engine for jobs seekers in Ethiopia and abroad. If you are looking latest jobs in Ethiopia and other contents you are in the right place. In addition to this, we offer you knew international scholarship opportunities. Just remember to visit the official website for the latest jobs vacancy. You can access new job vacancies easily where you are.
Website:- www.sewaseweth.com/jobs
Stay in touches and follows us on our social media platforms to get the latest jobs opportunities.
Telegram:-
Join our telegram channel
https://www.t.me/Ethiojob1Vacancy