Ethiopost -Vacancy Announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Ethiopost is Ethiopia’s principal postal service provider, with over 600 branches across the country. Ethiopost’s new vision is to be a global leader in postal services and a preferred partner in logistics, financial and government services.
Ethiopost is a state-owned enterprise (SOE) tasked with the establishment and expansion of postal services in the country. It is the designated postal operator (DPO) that provides postal services throughout the Ethiopian territory in order to fulfill the government’s universal service obligation (USO).
Ethiopost would like to invites competent and interested candidates for the following position.
Position 1: Call Center Supervisor
Qualifications:
Degree in marketing management or business administration or related filed with 3 year of experience.
Responsibilities:
- Oversee all active community services made on behalf of the client and provision of regular updates.
- Utilizing software, databases scripts, and tools during phone calls to avail resources and methods.
- Working with other department supervisors and managers to support agents with high-volume calls, decreasing wait time during busy periods.
- Monitoring individual performance and providing coaching and training opportunities to struggling or under performing team members.
- Examining issues to determine importance and urgency, prioritizing requirements.
- Improving call center operations by hiring productive, hardworking, and knowledgeable staff to add to the workforce.
- Helped teams solve complex customer issues and complaints by providing guidance and support throughout calls.
- Scheduling a continuing education workshop for call center agents to achieve additional certification, enhance skills and boost performance.
- Preparing reports showing customer wait times and feedback to determine KPIs.
- Observing team operations to verify employees work with maximum productivity, adhering to company best practices.
- Dealing with complex customer issues in a timely, professional manner, demonstrating best practices to colleagues.
- Maintaining excellent customer service by proactively answering virtual questions.
- Establishing professional relationships with clients and call center team members to boost trust, rapport, and reliability.
- Creating targets for sales, waiting time, and issues resolved to motivate the team in meeting goals.
- The position holder supervises and supports the workers under him; and performs the annual objective setting and evaluations as per the Human resource manual and other internal SOPs.
- Anticipate escalation and take over calls when needed.
- Keep management informed on issues and problems.
Vacancy announcements
Position 2: Senior Graphic Designer
Qualifications:
- Bachelor’s degree (or higher) in marketing, or related field and with 2 years of experience, graphic design certificate.
Responsibilities:
- Develop creative concepts and produce designs for marketing campaigns, advertising materials, and corporate communications (brochures, posters, flyers, banners, presentations, etc.).
- Ensure all visual outputs align with Ethiopost’s brand identity and communication standards.
- Create motion graphics, animations, and video content for digital marketing and corporate use.
- Plan, shoot, and edit promotional and documentary-style videos.
- Manage all aspects of video production — including script input, filming, lighting, sound, and post-production editing.
- Personally capture high-quality photos and videos during company needs, ecommerce vendor onboarding, to prepare marketing materials, events, campaigns, and customer engagement activities.
- Operate and maintain professional photography and videography equipment’s.
- Manage Ethiopost’s digital platforms (website, ecommerce site, YouTube, Facebook, LinkedIn, TikTok, etc.) with engaging multimedia content.
- Optimize content for maximum visibility and audience engagement across all digital platforms
- Work closely with the Marketing and Communications team to develop promotional materials for new services and campaigns.
- Contribute to creative strategy and content planning for both internal and external communication.
Ethiopian job market
Deadline: November 10, 2025
How to Apply:
Interested applicant who fulfill the above requirement are invited to register online
Apply Here
Apply now and be part of the Ethiopost team!
Please note that only candidates who fulfill the specified requirements will be contacted.
Remind this:
Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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