International Clinical Laboratories – vacancy announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!International Clinical Laboratories would like to invites competent and interested candidates for the following position.
Position: Client Service Representative
Qualification and Experience:
- BSC/Diploma in health-related fields preferably in a medical laboratory
- 0 – 2 years of experience in a similar role
Required Skills:
- Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) skills
- The ability to work autonomously and hold themselves accountable.
- Communication and interpersonal skills.
- Ability to work under pressure and meet set deadlines.
- Maintain high a level of honesty stand integrity.
RESPONSIBILITIES
- Assist account clients with:
- Follow up on incoming samples and timely outgoing of results
- proper sample collection technique according to ICL SOP
- Pricing rates and panel grouping,
- Settlement of invoices
- use of web order for placing test orders as well as retrieving results
- Serve as a representative of ICL to respective clients with the utmost respect and capacity
- Registering and monitoring of daily sales volume from clients
- Register daily incoming scheduled tests, follow result turnaround time and check clients for timely result delivery
- Refilling supplies and monitoring of usage compared to incoming tests and samples
- troubleshoot problems on invoices and encourage customers to pay the amount in due date
- Collecting service payments from clients and transferring to the cashier
- Troubleshoot any extended problems that may arise between ICL and account clinics
- Visiting each client at least once a month and conduct comprehensive client satisfaction survey
- Daily check for sample and payment issues from Oracle (BI) for prepayment clients and inform the clients to refill advance payment when balance reached 50% of usage
- Generating Client Service work list for CSNOTE twice a day from LIS
- Clear all incomplete data (CSNOTE, STAT, Urgent, to be deleted …) on daily basis from Laboratory information System (LIS)
- Find and promote ICL laboratory service for new clients in addition to follow up of existing clients’ services to monitor the level of service rendered
- Investigate the reason for deleted data in LIS and bring for the Manager
- Passing information on discontinued, resumed and new tests for credit clients
- Reporting results with fax, email or telephone when is necessary
- Following all SOPs in procedure of duties
- Reporting and giving updates to the Client Relations Manager daily, weekly and Monthly
- Performing additional tasks related to the section as ordered by the Manager and Director
Location: Addis Ababa
Deadline: July 14, 2026
Job Listings
How To Apply
Qualified applicants who fulfill the above requirements shall submit their updated CV with Cover Letter and copies of supporting documents using email address hrrecruitment@icladdis.com within 7 working days of this advertisement.
- Your CV and Cover Letter must be merged into a single PDF document.
- Any documents that are not in PDF format will be automatically rejected.
Note: Please put the position title on the subject line of your email.
Remind this:
Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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