Vacancy Announcement – Kacha Digital Financial Service
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Kacha is a digital platform in Ethiopia that provides financial services, including mobile money, bill payments, remittances, and merchant payments. They are the first private payment issuer licensed by the National Bank of Ethiopia and aim to promote financial inclusion and contribute to the country’s digitalization goals. Kacha is committed to providing convenient, affordable, and secure digital financial services to all Ethiopians, especially those who are underserved. They are passionate about driving positive change and creating value for their customers, employees, and society, and are proud to be part of Ethiopia’s digital transformation.
Kacha Digital Financial Service would like to invites competent and interested candidates for the following Positions.
Position 1: Dispute and Reconciliation Officer
Roles and Responsibilities:
- Organize and manage the resolution process for disputes raised on the Kacha mobile money service, ensuring a smooth workflow.
- Accurately record and manage dispute cases in compliance with Kacha, Bank, Ethswitch, and NBE dispute procedures.
- Conduct investigations of disputed cases in line with NBE financial regulations and communicate results to the dispute-raising organization.
- Provide prompt responses to raised disputes on a daily basis, meeting the specified timeframes for OFF-US and ON-US disputes.
- Collect necessary information and documentation to clarify details and resolve dispute cases within mandated time frames.
- Communicate effectively with internal and external stakeholders to address and resolve dispute issues in a timely manner.
- Monitor case progress to minimize risks to Kacha and keep stakeholders informed of the status and actions taken.
- Review Amplitude CBS and Ethswitch Dispute System for transactions, investigate account history, and take appropriate actions.
- Ensure accurate and up-to-date reconciliation of mobile money service transactions and financial records.
- Perform correct and up-to-date reconciliation of Kacha outlet and agent digital services.
- Investigate and resolve unsettled transactions due to Ethswitch system issues and communicate results to branches.
- Maintain proper documentation of files related to reconciliation and disputes
Job Requirements:
- Bachelor’s degree in Accounting and Finance, Marketing, Management or related Business field
- 3+ years of experience in dispute resolution and /or reconciliation
- Strong negotiation skills and the ability to develop creative solutions to complex problems.
- Excellent communication skills, both written and verbal, with the ability to communicate effectively with clients, partners, and internal teams.
- Ability to work independently and manage multiple projects simultaneously.
- Strong analytical skills and the ability to use data to identify trends and make informed decisions.
- Knowledge of legal and regulatory requirements related to dispute resolution, including banking and financial regulations.
Workplace: Addis Ababa
Deadline: October 26, 2023
Position 2: Senior Digital Finance Accountant
Job Summary
Under the supervision of the Finance Head, the Senior Digital Finance Accountant is responsible for maintaining accurate financial records, ensuring compliance with accounting principles and regulations, and performing advanced general accounting tasks for Digital Financial Services S.C. This role involves consolidating account balances, preparing financial reports, reconciling accounts, and supporting the company’s digital financial services initiatives. The Senior Digital Finance Accountant will contribute to process improvements and play a vital role in the financial operations of digital financial services.
Roles and Responsibilities:
- Perform advanced general accounting tasks, including inspecting and testing books of accounts for accuracy.
- Record prepayments and accruals, ensuring proper documentation and adherence to accounting standards.
- Record daily sales invoices and related settlements, reconcile with cash summaries and maintain accurate records specific to digital financial services.
- Prepare the yearly voucher renewal report to ensure timely and accurate renewal of vouchers for digital financial services.
- Maintain a fixed asset schedule, ensuring proper recording and tracking of digital financial assets.
- Consolidate account balances from the general ledger to assist in preparing interim and end-of-period financial reports for both internal and external use in the context of digital financial services.
- Compile account balances and prepare schedules of receivable, payable, and other accounts specific to digital financial services to complete the accounting cycle.
- Ensure the accuracy and completeness of the general ledger balances and reconcile bank statements with the company’s books of accounts related to digital financial services.
- Reconcile references and cross-references of postings and source documents to ensure data accuracy in the context of digital financial services.
- Maintain records of past and present operations, trends, costs, and revenues specific to digital financial services to project future financial performance.
- Verify the justification, accuracy, and proper allocation of expenditures related to digital financial services to the correct accounts.
- Verify the agreement of balances between subsidiary ledgers and control accounts in the general ledger for digital financial services.
- Extract account balances from the general ledger and prepare schedules of accounts as requested by the supervisor or to complete the accounting cycle specific to digital financial services.
- Review entries to asset, liability, capital, revenue, and expense accounts related to digital financial services, and recommend correcting entries as necessary.
- Ensure the consistency of physical inventory counts with the recorded balances in the books for digital financial services.
- Verify the correctness of petty cash payment vouchers and account coding specific to digital financial services.
- Verify the accuracy of payroll calculations and employee pension fund contributions related to digital financial services.
- Review delivery order memorandum register to ensure proper invoicing related to digital financial services.
- Review and reconcile registers for accuracy and ensure correct posting to the general ledger related to digital financial services.
- Prepare monthly, quarterly, and annual financial statements specific to digital financial services to show the company’s financial position, operation results, and cash flow.
- Address audit review feedback and implement necessary changes to improve accounting practices related to digital financial services.
- Utilize office fixtures and business machines to compute and record financial transactions specific to digital financial services.
- Monitor and reconcile mobile money’s overall float and cash
- Perform other job-related duties as required by the supervisor.
Job Requirements:
- BA Degree in Finance and Accounting with 5+ years of relevant work experience. Hands-on experience in the fintech or financial industry is a plus
- Excellent interpersonal skills with the ability to positively influence others.
- Strong communication skills, both written and verbal, with the ability to explain complex issues clearly.
- Proactive and self-initiative, leading in achieving goals beyond minimal performance levels.
- Maintains high ethical and professional standards in all aspects of work.
- Sets high-performance standards and strives for excellence.
- Deeper understanding of the digital financial space in relation to account management and settlement of accounts
Workplace: Addis Ababa
Deadline: October 26, 2023
Position 3: Head – Dispute and Reconciliation
Job Summary:
As Head of Dispute and Reconciliation, you will be responsible for overseeing the dispute resolution process and leading a team of reconciliation specialists. Your primary focus will be to identify and resolve discrepancies in financial transactions, accounts, or records, ensuring compliance with company policies and industry regulations. You will collaborate with internal teams, clients, and external parties to investigate and resolve disputes promptly, maintaining high levels of accuracy and customer satisfaction.
Roles and Responsibilities:
- Organize the workflow to resolve disputes raised on the Kacha mobile money service and keep these processes running smoothly.
- Ensure all received dispute details are accurately recorded and manage the case in compliance with dispute procedures of Kacha, Bank, Ethswitch, and NBE.
- Ensure Investigation of disputed cases is in line with NBE’s other financial regulations, policies & procedures, afterward communicate the result to the dispute-raising organ;
- Ensure immediate response to all raised disputes on a daily basis, i.e. shall not take more than one day to reply for an OFF-US dispute and to register an ON-US dispute on the EthSwitch dispute handling system and Kacha web portal;
- Ensure the collection of all necessary information and documentation that helps to clarify details or resolve dispute cases within mandated time frames stipulated in the dispute handling procedure;
- Ensure proper communication with both internal and external organs in order to address and resolve all dispute issues timely;
- Follow and monitor each case and progress to prevent or minimize any risk to the Kacha and also keep cognizant areas informed of the status and actions taken on cases.
- Ensure regular review of Amplitude CBS & Ethswitch Dispute System for posted/unposted transactions and investigate account history/card activity to credit back invalid charges to cardholder accounts or to chargeback transactions to other banks.
- Organize the workflow to keep reconciliation up-to-date for our mobile money service and etc.) transactions to maintain accurate and up-to-date financial records
- Ensure all Kacha outlet and agent digital services reconciliation are done correctly and up-to-date
- Ensure the weekly collection of reconciliation of all transaction
- Follow and propose the necessary remedy in case of anomalies in the reconciliation process
- Ensure the settlement of all transactions that are not settled due to the ethswitch system delinquent.
- Ensure all unsettled transaction investigation requests from branches are properly investigated and the result is communicated to the respective branch.
- Responsible for the proper documentation of all files related to reconciliation and Dispute;
- Manage & resolve end-to-end casework and new matters involving disputes, and reconciliation with the direction given by his/her superiors.
- Ensure communication with customers, Ethswitch, outlets, vendors, and financial and non-financial companies via telephone, email, or other appropriate channels regarding invoicing and payment discrepancies for dispute resolution;
- Ensure the necessary training, guidance, and assistance provided regarding any dispute, reconciliation, and card management issues for the concerned Kacha staff
- Maintain the integrity of any database regarding dispute and reconciliation.
- Prepares annual work program and budget for the Division.
- Participates in developing or revising strategies, policies, and procedures of Kacha.
Job Requirements:
- Bachelor’s degree in Accounting, Management, or a related business field.
- Proven experience (typically 7+ years) in dispute resolution, reconciliation, or related financial experience.
- Strong knowledge of financial systems, accounting principles, and reconciliation processes.
- Excellent analytical and problem-solving skills, with acute attention to detail.
- Effective communication and interpersonal skills, with the ability to liaise with various stakeholders.
- Familiarity with relevant industry regulations and compliance standards.
- Proficiency in using financial software and Microsoft Office Suite.
- Leadership qualities, including team management and the ability to motivate and mentor staff.
Workplace: Addis Ababa
Deadline: October 26, 2023
Position 4: Head – Digital Products
Position Summary:
As the Digital Products Head at Kacha Digital Financial Service, you will play a pivotal role in leading our digital savings and digital lending product portfolio. You will be responsible for developing and managing these products, driving their growth, and ensuring they meet the needs of our customers while aligning with our business objectives. Additionally, you will serve as the key point of contact for partner financial institutions, managing account relationships to ensure successful partnerships.
1. Product Strategy and Development:
- Lead the development and execution of the digital savings and digital lending product strategy.
- Identify market trends, customer needs, and competition to inform product enhancements and new product offerings.
- Collaborate with cross-functional teams to define product requirements, features, and user experiences.
- Evaluate the performance of micro-lending and saving programs and make strategic recommendations for improvement.
2. Account Management with Partner Financial Institutions:
- Serve as the primary liaison between Kacha Digital Financial Service and partner financial institutions.
- Manage account relationships, ensuring effective communication and collaboration.
- Work closely with partners to align strategies, resolve issues, and identify growth opportunities.
3. Product Lifecycle Management:
- Oversee the entire product lifecycle, from ideation and design to launch and post-launch optimization.
- Monitor and analyze product performance, user feedback, and key metrics to make data-driven decisions.
- Continuously iterate on product features and functionalities to enhance user experience and drive adoption.
4. Market Research and Analysis:
- Conduct market research to identify target customer segments and their financial needs.
- Analyze customer behavior and feedback to refine product offerings and pricing strategies.
- Stay updated on industry trends and regulatory changes that may impact our products.
5. Cross-Functional Collaboration:
Collaborate with marketing, technology, operations, and compliance teams to ensure successful product launches and ongoing product management.
Work closely with Marketing & Business Development to align product strategies with overall business goals.
6. Team Leadership and Development:
- Provide clear direction, guidance, and support to the micro-lending and saving team.
- Set performance objectives, conduct regular performance evaluations, and provide constructive feedback.
- Foster a collaborative and inclusive team environment that encourages knowledge sharing and professional growth.
- Identify training and development needs for team members and coordinate relevant training programs.
- Promote a culture of continuous improvement and innovation within the team.
7. Compliance and Risk Management:
- Ensure that all digital savings and lending products comply with regulatory requirements and internal policies.
- Generate accurate and timely reports on loan disbursements, repayments, portfolio quality, and delinquency rates.
- Mitigate risks associated with the product portfolio and implement controls as needed.
- Collaborate with internal compliance teams to conduct regular audits and ensure adherence to regulatory requirements.
- Monitor and assess changes in regulatory guidelines and update policies and procedures accordingly.
- Participate in external audits and examinations related to micro-lending and saving operations.
- Stay updated on industry best practices and regulations related to micro-lending and saving risk management.
Job Requirements:
- Bachelor’s degree in business, finance, marketing, or a related field and 7+ years of financial service experience or Master’s degree and 4+ years’ experience
- Proven experience in product management, preferably in the financial services industry, SME finance, Consumer Lending, and any other related area.
- Strong understanding of digital savings and lending products.
- Excellent analytical and problem-solving skills.
- Strong project management and communication skills.
- Ability to work effectively in a collaborative, cross-functional environment with less supervision.
- Familiarity with financial regulations and compliance requirements in Ethiopia is a plus.
Workplace: Addis Ababa
Deadline: October 26, 2023
How to Apply
Interested applicants are required to send their application, CV, and other supportive documents via www.ethiojobs.net
APPLY NOW
Only short-listed applicants will be contacted via telephone/email.
Application instruction:
- Remember to attach your CV, Application letter, Educational document, and updated work experience letter.
- Incomplete and false information will be Rejected
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
More than 400 Jobs are available, click HERE
N.B: Sewaseweth.com website is an online jobs search engine for jobs seekers in Ethiopia and abroad. If you are looking latest jobs in Ethiopia and other contents you are in the right place. In addition to this, we offer you new international scholarship opportunities. Just remember to visit the official website for the latest jobs vacancy. You can access new job vacancies easily where you are.
ድረ-ገጽ:- www.sewaseweth.com/jobs
Stay in touches and follows us on our social media platforms to get the latest jobs opportunities.
Telegram:-
Join our telegram channel
https://www.t.me/Ethiojob1Vacancy