Liyu Microfinance Institution -Vacancy Announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Liyu Microfinance Institution would like to invites competent and interested candidates for the following position.
POSITION: Customer Relation Officer I
Required Qualifications & Experience:
- TVET (10+4) or BA Degree 5/0 years of work experience
- Progressive professional experience in credit appraisal, savings mobilization, loan portfolio management, and client relationship management within a microfinance institution or bank for diploma holder.
Required Skills & Competencies:
- Strong credit analysis, financial assessment, and business cash-flow appraisal skills.
- Proven track record in client sourcing, market storming, group formation, and collateral evaluation.
- Excellent communication, negotiation, interpersonal, and relationship-building skills.
The Customer Relation Officer I is a senior role responsible for savings mobilization, sourcing and appraising quality loan clients, administering high-value loan portfolios, and closely monitoring repayment performance. This position plays a critical role in safeguarding portfolio quality through rigorous client screening, collateral verification, proactive follow-up, and early arrears management while ensuring full compliance with institutional credit and savings policies.
Key Responsibilities
- Savings Mobilization & Customer Acquisition: Identify and attract potential clients to expand the savings portfolio; promote financial products across the catchment area; onboard clients while ensuring strict compliance with NBE Know Your Customer (KYC) directives.
- Group Formation & Center Management: Oversee rural centers and solidarity groups; conduct center meetings, client financial training, and group formation strictly following institutional policy; perform detailed loan analyses for group applicants and present cases to the Branch Credit Committee.
- Loan Sourcing, Appraisal & Quality Sifting: Conduct proactive client sourcing (“market storming”); collect and verify loan application data through site visits, interviews, and community references; evaluate borrower character, integrity, and repayment culture.
- Collateral & Legal Verification: Jointly inspect, value, and verify collateral ownership and marketability with the Branch Manager; ensure proper collateral registry documentation, guarantee letters, and legal certificates are fully secured prior to disbursement.
- Portfolio Administration & CBS Entry: Verify deposit of mandatory savings before disbursement; accurately capture loan application and approval data into the Core Banking System (CBS) to generate correct repayment schedules.
- Loan Quality Monitoring & Arrears Management: Maintain accurate collection sheets; perform pre-repayment reminder visits; immediately identify and escalate arrears; conduct regular client business site visits to reinforce repayment discipline and maintain a healthy portfolio.
Salary and Benefits
The Institution offers an attractive salary and benefits package commensurate with the position and applicable institutional policies.
Duty Station: Shola Branch (Addis Ababa)
Deadline: November 18, 2026
How To Apply:
Interested applicants who meet the above requirements can submit their application letter updated Cv and Credentials in pdf format by clearly starting the position that you are applying for through the application link
Liyu Micro Finance Applicatio Form
For additional information, please contact us at Tel. No.: 011-5-578442 (HR & Administration
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