Vacancy Announcement – Multichoice Ethiopia PLC
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Multichoice Ethiopia PLC would like to invites competent and interested candidates for the following Position.
Position 1: Customer Service Representative
Job Description
Purpose of the Position:
To manage subscribers (inbound), addressing their issues proactively and minimizing churn.
Quality Assurance
- Maintain at least 90% QA scores at all times
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Ensure first call resolution at every customer contact – reducing return call
Customer Education
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
- Ensure customer education on alternative contact options
- Explain the payment options and process mechanism
- Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the customer
- Offers discounts or special deals as needed and within pre-established limits
Job Requirements
The incumbent is required to have the following technical competencies:
- Product/service knowledge
- Accounts understanding
- Market/customer knowledge
- Technical knowledge
- Governance and Compliance
- Career Level: Entry Level (Fresh Graduate)
Education: Business and Administration, Management, Sales and Marketing
Behavioral Competencies
- Service orientation
- Empathy
- Observation
- Perseverance
- Initiative
Workplace: Addis Ababa
Deadline: August 26, 2023
How to Apply
Interested candidates are invited to send their CV through Ethiojobs website.
Only shortlisted candidates will be contacted.
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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