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Safaricom Telecommunications Ethiopia Vacancy Announcement


Safaricom Telecommunications Ethiopia Vacancy

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The Safaricom Telecommunications Ethiopia PlC invites competent and qualified candidates for the following position.

Job Title: Care Desk Experience Executive

Duties: Sales and Distribution

Workplace: Addis Ababa, Hawassa, Sodo, Shashemene, ASella, Arba Minch, Asossa, Aweday, Semera , Sebeta, Nekemet, Jimma, kombolcha, Hosana, Nekmet, haromaya, Gondar, gambela, Dilla, Disse, Debre Markos, Debre Birhan…

Application Deadline: Wednesday, 14 September 2022

We are pleased to announce the following vacancy for Care Desk Experience Executive within the Sales and Distribution Function in Ethiopia . In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description

Reporting to the Retail Centre Team Leader, the role holder will be responsible for frontline delivery of high-quality customer service in all interactions with customers visiting our distribution network.
Job Responsibilities

Offer exceptional front-line support to customers visiting customer care desks and ensure that customers are satisfied with the services.
Identifying and assessing a customer’s needs to ensure they are satisfied.
Delivery of world class customer service in all interaction with customers that meets the set individual NPS Target
Handling customer complaints in a professional manner-ensuring customer is satisfied at the end. Taking ownership of customer issues arising by always maintaining daily log of all escalated issues and communicate resolutions/delays to including the customer.
Each Customer interaction should build lasting relationships with customers, ensuring they feel supported and valued
Escalation of customer issues and follows up to ensure issues are closed within agreed SLA, correct escalation matrix must be followed to ensure customer issue is closed within SLA
Achievement of set individual target on delivery of quality customer service as per set SLA/service level.
Adherence to KYC process guidelines – Update customer records accurately on systems and databases including following KYC procedures end to end
Adherence to documented operational processes, procedures, and standards
100% accuracy on all issues escalated and ensure end to end follow-ups
Responsible for ownership and confidentiality of customer documents/records including filing of the same
Accuracy and integrity of Customer data.
Ensure achievement on all care desk performance management parameters with focus on continuous improvement
Adherence to set non-negotiable customer service standards, culture, and engagement
100% adherence to processes and procedures for provision of service as stipulated
Job Requirements:

Degree from a recognized Institution.
At least 0/1-year experience in a customer service environment
Proactive, confident, energetic.
Ability to prioritize work
Ability to cope with pressure from customers while delivering quality service
Able to probe and ask questions to get more information from customers
Able to advice the customers on service plans that best suits their needs/lifestyle.
Able to explain the value of the service offered to the customer by comparing with what is available in the market.

Method of Application:

Read the vacancy announcement carefully.
Check the vacancy details with eligibility.
Prepare your CV or Application Details.
Finally, apply as instructed by the authority.
If you feel that you are up to the challenge and possess the necessary qualifications and experience, please click below link


Remember to attach your resume/CV

Please include the Job code and title of role in the Subject field

N.B: Sewaseweth.com website is an online jobs search engine for jobs seekers in Ethiopia. If you are looking latest jobs in Ethiopia you are in the right place. In addition to this, we offer you new international scholarship opportunities. Just remember to visit the official website for the latest jobs vacancy. You can access new job vacancies easily where you are.
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Safaricom Telecommunications Ethiopia Vacancy Announcement
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