SAMANU PLC-Vacancy Announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!SAMANU is a platform company with well-established brands operating in Ethiopia’s main FMCG sub-sectors (Tena Edible Oils, 555 and Aura Soap & Detergents, and Chef Luca wheat products). The investment by Norfund will fund the construction of a new solvent extraction plant to produce edible oils based on locally sourced sesame, sunflower and soya beans in its refineries.
Currently SAMANU imports raw sunflower oil, mostly from Eastern Europe, and refines and packages it locally. With the new investment, it will construct a solvent extraction plant that will allow it to produce raw oil from locally-grown sunflowers.
SAMANU PLC like to invites competent and interested candidates for the following position.
Position: Customer Service Officer
Education Qualifications and Requirement
First Degree in Marketing, Sales, or Business Administration from recognized institutions
Experience
Minimum of 2 years of experience in customer service, sales or marketing
Key Functions
Receive daily sales orders from company sales representatives via group address and crate sales order in the system accurately
Make sure that the customer is registered and approved agent to distribute our products
System check product or Finished Goods availability in the warehouse to make sure we can stratify the order
Verify from the system that pricing is correct and the order is confirmed to serve
Make sure that the order does not exceed approved credit limit to serve.
Make sure stock allocation is done properly as per agreed company policy
Make sure the customer or agent deposited equivalent cash or issued POD postdated cheque per agreed period.
Generate picking list for the order and provide same to warehouse to arrange delivery or shipment
Request transport section to arrange equivalent Truck for delivery for the order
Make sure invoicing and attachment done accurately and completely
Make sure sales discounts and/or trade promotions done as per approved note from respective manager/ official
Follow-up timely collection of proof of deliveries
Report daily sales executed to concerned bodies at the end of the business day
Record pending orders accurately and communicate same to sales and logistics team
Record and Resolve customer complaints via phone, email or mail
Use telephones to reach out to customers and verify account information.
Assist with placement of orders, refunds, or exchanges.
Work with customer service manager to ensure proper customer service is being delivered.
Competences
Demonstrated acceptable skills on Microsoft office applications
Knowledge of sales and marketing management
Knowledge of customer handling
Excellent interpersonal and communication skill
Knowledge of sales order processing and dispatching
Able to work with others and good team player
Good time-management skills
Able to execute multiple tasks at a time and willing to work under pressure
Experience working in ERP and any sales and marketing activity is a plus.
Location: Addis Ababa
Application deadline: August 22, 2025
How to Apply:
Application instruction
Please title your application with the subject line: -“Customer Service Officer”
Candidates meeting the above-required qualifications are invited to send their CVs through careers@samanu.com or shibeshi.shibabaw@samanu.com
Applications from female candidates are strongly encouraged and will be given preferential consideration, as we deeply value diversity..
Only those applicants who meet the above criteria will be contacted for an interview.
Remind this:
Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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