Vacancy Announcement – World Bank
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!The World Bank Ethiopia Country Office is hiring up to three (3) short-term consultants to support energy sector engagement in Ethiopia. The positions are based in Addis Ababa, Ethiopia and open to Ethiopian nationals.
The World Bank on-going energy portfolio and pipeline of projects in Ethiopia include support for power sector reforms; investment projects on power transmission, distribution, and grid electrification; solar mini grids & standalone solar systems for households and communities; clean cooking and improved cook stoves; and interconnection with neighboring countries as part of the efforts to bring Ethiopia connected to the regional electricity network.
World Bank would like to invites competent and interested candidates for the following position.
Position 1: Senior IT Assistant, Client Services
Required Selection Criteria:
- Bachelor’s degree with no experience required or equivalent combination of education and relevant experience.
- Good Knowledge of IT Technologies: Windows Platform, Microsoft Office, MFD, Servers, Smartphones, etc.
- Strong client service skills and the ability to work under pressure with accuracy and professionalism.
- Understanding of Microsoft Active Directory, DNS service, and other networking methods and technologies.
- Strong knowledge of IT Service Management and experience with ITIL best practices for Helpdesk Service.
- Proficiency in the recent Microsoft Windows applications.
- In-depth knowledge of M365 applications.
- Knowledge of Network communication technologies and other WAN/LAN products.
- Familiarity with IP Telephony and troubleshooting.
- Good knowledge and experience in setting up and supporting Videoconference Facilities.
- Comfortable using remote access technologies and remote troubleshooting.
- Excellent communication skills: the ability to listen and then clearly describe the problem and proposed solution.
- Excellent written and spoken communication skills in English.
- General knowledge of the mission and business requirements of the World Bank Group.
- Proven ability to work alone and in a team environment.
Position 2: IT Analyst, Client Services
Selection Criteria:
- Bachelor’s or Master’s degree with 2 years relevant experience OR equivalent combination of education and experience
- Excellent Windows desktops, VPNs, and Apple mobile devices supporting skills.
- Advanced knowledge and skills in Microsoft suite products, e.g., Office365, Outlook, SharePoint, OneDrive on Mobile and PC, and browser-based applications.
- Advanced skills with virtual meeting tools, including Cisco products, such as WebEx and Jabber, and MS Teams and Zoom.
- ITIL4+ Certification and Experience in performing incident management according to ITIL practices using the ServiceNow system and adhering to agreed SLAs and Quality metrics.
- Experience in supporting VIP clients, with the temperament to handle urgent requests.
- Good Communication Skills to Conduct training on IT Products and engage with Clients in a multi-cultural Environment.
Location: Addis Ababa, Ethiopia.
Closing Date: July 26/2024 (MM/DD/YYYY) at 11:59pm UTC
How to Apply
Interested and qualified candidates are required to submit their application letter along with their CV and credentials Online:
Incomplete application will not be considered
Only short listed candidates will be communicated.
Remind this:
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
N.B: Sewaseweth.com website is an online jobs search engine for jobs seekers in Ethiopia and abroad. If you are looking latest jobs in Ethiopia and other contents you are in the right place. In addition to this, we offer you new international scholarship opportunities. Just remember to visit the official website for the latest jobs vacancy. You can access new job vacancies easily where you are.
Website:- www.sewaseweth.com/jobs
Stay in touches and follows us on our social media platforms to get the latest jobs opportunities.
Telegram:-
Join our telegram channel
https://www.t.me/Ethiojob1Vacancy