Alfa Digital Solutions -Vacancy Announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Alfa Digital Solutions is a company founded to fill service gaps for various customers. For the past three years, the company has been committed to providing quality and timely services.
Our services support small businesses and organizations by helping them access new marketing opportunities, strengthen their digital presence, engage customers efficiently, and enable underrepresented companies within different communities to grow.
Alfa Digital Solutions would like to invites competent and interested candidates for the following position.
Position: Customer Service Officer
Qualifications and Skills
- Bachelor’s Degree in Business Administration, Project Management, or a related field
- 1+ years of experience in customer service
- Experience working with digital solutions products and services
- Experience with BPO and digital marketing clients
- Experience using Customer Relationship Management (CRM) software
- Experience with social media and online customer service platforms
- Strong understanding of customer service principles and methodologies
- Excellent communication and interpersonal skills
- Ability to work independently and within a team
- Proficiency in Microsoft Office Suite and project management software
Personal Competencies
- Strong time management skills
- Efficient communication
- Effective use of digital tools
- Growth mindset.
The Customer Service Officer will be responsible for:
- Handling communication with BPO and digital marketing clients
- Providing technical support, billing support, and account management
- Resolving client complaints and service issues
- Entering and managing client and company data accurately
Key Responsibilities
- Engage and respond to client inquiries and requests via phone, email, and chat in a timely and professional manner.
- Collaborate with the Operations Coordinator and Project Officer to develop service delivery plans.
- Develop key account management strategies for each client.
- Implement service delivery follow-up for each client.
- Troubleshoot and resolve client technical issues.
- Provide guidance and support on digital solutions products and services.
- Manage client accounts and ensure client satisfaction.
- Escalate complex issues to the Operations Coordinator or appropriate team members.
- Generate standard service delivery reports.
- Document all client interactions and maintain accurate records.
- Stay updated on the latest digital solutions products and services through training and industry publications.
- Research and adapt to new customer service trends.
Key Performance Indicator (KPI) Focus Areas
- Number of services completed within deadline and required quality
- On-time service delivery
- Overall quality of work
- New knowledge, tools, features, or skills acquired monthly
- Efficiency of collaboration with Project Officer and Operations Coordinator
Location: The office is located around Kazanchis, Addis Ababa. Applicants whose residence is within a 6 km radius of the office are highly encouraged to apply.
Note: Female Applicants Only
Deadline: March 20, 2026
How to Apply
Interested and qualified applicants who meet the requirements are invited to apply by sending their CV and relevant credentials through the following contact details.
Email: contact@alfadigisol.com
Telegram: https://t.me/AlfaDigitalM
Phone: 0977573768
Remind this:
Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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