Catholic Relief Services –Vacancy Announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.”
In Ethiopia, CRS has a long and rich history of providing emergency relief and development assistance to the people of Ethiopia since 1958. At present, CRS/Ethiopia implements multiple projects through different partner organizations. CRS/Ethiopia has a highly diverse portfolio ranging from very large food-supported emergency response to cutting edge development programs. The current CRS/Ethiopia budget stands at $100 million with funding from the U.S. Government, UN agencies, private foundations, individual donors, and CRS private funds.
Catholic Relief Services would like to invites competent and interested candidates for the following position.
Position: Call Center Operator
Basic Qualifications
Bachelor’s degree (BA/BSc) in a social or natural science field with 3 years of relevant experience.
Experience working in call centers, particularly within NGOs.
Proficient in typing, word processing, and data entry into online databases and forms; experience with various hotline office equipment (e.g., computer, microphone, headphones).
Skilled in using MS Office applications (Excel, Word, PowerPoint, Visio) and information management systems, with strong proficiency in Word.
Required Languages – English, Amharic, Afar-af languages are required
Agency Competencies (for all CRS Staff):
Personal Accountability – Consistently takes responsibility for one’s own actions.
Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
Builds and Maintains Trust – Shows consistency between words and actions.
Collaborates with Others – Works effectively in intercultural and diverse teams.
Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.
What we offer
CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.
Place of Work: Addis Ababa
Deadline: Aug 13, 2025
How to Apply
Interested and qualified candidates are invited to submit their application letter and Interested and qualified candidates are invited to apply online:
Remind this:
Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details.
- Finally, apply as instructed by the authority.
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