Vacancy Announcement by Multichoice Ethiopia DSTVThank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!
Multichoice Ethiopia would like to invite competent and qualified candidates to apply for the following positions to be hired on a permanent basis.
Position: Customer Service Representative
Qualification: Business and Administration, Management, Sales and Marketing and related fields.
Workplace: Addis Ababa
Purpose of the Position:
To manage subscribers (inbound), addressing their issues proactively and minimizing churn.
- Maintain at least 90% QA scores at all times
- Enhances the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Ensure first call resolution at every customer contact – reducing return call
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
- Ensure customer education on alternative contact options
- Explain the payment options and process mechanism
- Make recommendations on upgrades, features, rate plans, and accessories as per the requirement of the customer
- Offers discounts or special deals as needed and within pre-established limits
- Product/service knowledge
- Accounts understanding
- Market/customer knowledge
- Technical knowledge
- Governance and Compliance
Application Deadline: September 12, 2022
How to Apply:
Interested candidates are invited to send their CVs through the link below
Only shortlisted candidates will be contacted.
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