Safaricom Ethiopia – Vacancy Announcement
Thank you for reading this post, don't forget to subscribe!Thank you for reading this post, don't forget to subscribe!Safaricom Ethiopia is owned by an international consortium including Vodafone Group; Safaricom PLC; Vodacom Group; Sumitomo Corporation – one of the largest international trading and business investment companies; and British International Investment (BII) – the UK’s development finance institution and impact investor.
Safaricom Ethiopia would like to invites competent and interested candidates for the following position.
Position 1: Operation Center Specialist
Must have technical / professional qualifications:
Electrical/Computer Engineering or Information Systems (essential)
2 – 5 Years systems analysis and design experience preferably in a highly complex environment (essential)
Key accountabilities and decision ownership:
• End to end visibility review and assurance on all platforms.
• End to end monitoring, supervision of all platforms.
• Effective service delivery
• Incident management (quality of tickets, resolution time, problem triggering, put policies and procedures)
• Review operation in handling of fault management, incident management, problem management, change management
• Customer centric approach of problem solving
• Direct requests to the next level of support personnel/escalation
• Provide accurate information on incidents
• Review incidents, incident quality, and resolution time
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Work in 24*7 shift environment
• Managing and ensuring SLAs and KPIsof services are maintained.
• Ensuring necessary operational controls and governance are in place and policies to ensure alignment.
• Monitor and maintain infrastructure performance, capacity, and availability, providing high level support for the resolution of application and infrastructure-related incidents and problems.
• End to end accountability for system monitoring and availability not limited to MTTR, SLA, individual and global incidents handling.
• End to end accountability for building automated monitoring for all domain systems.
• Timely reporting on the log sheet for the rapid response to any Systems glitches.
• End to end accountability for building proactive controls.
Place of Work: Addis Ababa
Deadline: April 24, 2025
How To Apply:
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume. APPLY HERE
The closing date for receiving applications is Thursday, 24th April 2025, 5:30 pm.
Incomplete application will not be considered
Only short listed candidates will be communicated.
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